Interim Senior Service Manager - Mental Health Services

Charity People; Greater London; Hybrid; GBP 43,000 - 47,000; Part time

Job summary

Allkind in London seeks an Interim Senior Service Manager to lead the South West London Suicide Prevention, Postvention and Bereavement Support Service. This hands-on role provides stability and accountability, working closely with the Head of Service to deliver a high-quality service under tight deadlines and contractual KPIs.

The role is part-time (30 hours, hybrid) on a fixed-term contract to 31 March 2027, with 1-2 office days weekly.

Qualifications

• Senior operational management experience in commissioned services within charity/housing/NHS/health and social care.
• Proven turnaround of performance and closing KPI gaps quickly.
• Experience in contract management, governance, QA and compliance.
• Ability to build trusted relationships with commissioners under scrutiny.
• Experience leading service improvement or recovery plans to deadlines.
• Strong data and reporting skills with clear performance reporting.
• Experience coaching and developing managers.
• Proactive, solutions-focused and hands-on approach.
• Experience in mental health, suicide prevention or bereavement services advantageous.

Responsibilities

• Lead the delivery of a time-bound service improvement plan with milestones and measurable outcomes.
• Set clear priorities and expectations across the team in line with contractual requirements.
• Strengthen operational management, team communication, decision-making and escalation processes.
• Establish robust systems to track KPIs and take timely corrective action.
• Lead regular recovery plan reviews with documented actions and owners.
• Develop dashboards and exception reports; provide evidence-based reporting to commissioners.
• Act as a key contact for commissioners, building trusted relationships and assurance on performance, risk and compliance.
• Drive outreach across six boroughs to convert contacts into delivered training sessions.
• Coach and support the Service Manager to strengthen KPI focus and oversight.
• Maintain an audit trail of decisions, actions and contractual commitments.

Skills

Senior ops management

Turnaround management

Contract management

Governance

Quality assurance

Compliance

Stakeholder relations

Service improvement

Recovery plans

Data & reporting

Coaching

Proactive mindset

Mental health experience

Job description

Allkind in London seeks an Interim Senior Service Manager to lead the South West London Suicide Prevention, Postvention and Bereavement Support Service. This hands-on role provides stability and accountability, working closely with the Head of Service to deliver a high-quality service under tight deadlines and contractual KPIs.

The role is part-time (30 hours, hybrid) on a fixed-term contract to 31 March 2027, with 1-2 office days weekly.