Interim Pensions Process Optimisation Lead

Career Choices Dewis Gyrfa Ltd; Birmingham; On-site; GBP 60,000 - 76,000; Full time

Job summary

Career Choices Dewis Gyrfa Ltd in Birmingham is seeking an experienced Pensions Process Improvement Lead for a 6-month interim assignment to drive a programme of process improvement across the pensions service.

You will apply deep knowledge of the Local Government Pension Scheme (LGPS) and Teachers' Pension Scheme (TPS) to review, redesign and implement robust processes, embed best practice and strengthen service quality.

Qualifications

• Significant experience working within pensions administration and process improvement environments.
• Expert knowledge of the Local Government Pension Scheme (LGPS) and Teachers' Pension Scheme (TPS). A strong background in reviewing, redesigning and improving complex business processes.
• Experience leading change initiatives and delivering measurable service improvements.
• Excellent stakeholder management and communication skills.
• A proactive, solutions-focused approach with the confidence to challenge existing processes and drive positive change.
• Strong analytical and problem-solving capabilities, with a focus on reducing risk and improving operational performance.

Responsibilities

• Lead end-to-end reviews of pensions processes and identify opportunities for improvement and efficiency.
• Design and implement streamlined, robust and compliant ways of working.
• Work collaboratively with pensions teams and key stakeholders to embed sustainable change.
• Identify operational risks and implement controls to improve quality, consistency and compliance.
• Provide expert advice and guidance on LGPS and TPS regulations, processes and best practice.
• Support the service through a period of transformation and continuous improvement.
• Develop and document new procedures, ensuring knowledge transfer and long-term sustainability.
• Monitor and evaluate the effectiveness of implemented improvements, making recommendations where required.

Skills

Pensions administration

Process improvement

Stakeholder management

Analytical thinking

Change management

Job description

Career Choices Dewis Gyrfa Ltd in Birmingham is seeking an experienced Pensions Process Improvement Lead for a 6-month interim assignment to drive a programme of process improvement across the pensions service.

You will apply deep knowledge of the Local Government Pension Scheme (LGPS) and Teachers' Pension Scheme (TPS) to review, redesign and implement robust processes, embed best practice and strengthen service quality.