Interim Director of Services — Impact & Growth Leader

CXK; Ashford; Presencial; GBP 63 000 - 77 000; Tempo integral

Resumo da oferta

CXK is seeking an interim Director of Services to lead its full suite of operational services across the South East during a 14‑month maternity cover. Based in Ashford, Kent, you’ll be a motivating leader promoting momentum, quality delivery and high performance.

Reporting to the Chief Executive, you’ll manage contracts and KPIs, drive safeguarding and compliance, mobilise new services and maintain strong relationships with commissioners and partners.

Responsabilidades

• Lead CXK’s operations, overseeing the delivery of services across varied geographies and diverse contracts, including employment programs, careers guidance, and targeted youth and adult support.
• Manage Regional and area managers providing clear direction, empowering teams and driving high performance across all services.
• Be the executive lead for CXK’s Performance and Quality Committee, ensuring that services meet high standards and align with the charity’s goals.
• Oversee all service delivery metrics, ensuring that services meet or exceed KPIs set by commissioners and funders.
• Prepare and present quarterly operational scorecards and reports for the Trustee board, demonstrating outcomes, quality, and areas for improvement.
• Implement and maintain CXK’s quality assurance processes, leading initiatives to continually enhance the impact and efficiency of services.
• Take ownership of mobilising new contracts and services, coordinating closely with commissioners and internal teams to ensure smooth implementation and impact.
• Identify and pursue opportunities for innovation within service delivery, encouraging creative approaches to engage beneficiaries and deliver outcomes.
• Work closely with the Director of Business Development and Improvement to support strategic growth and diversification.
• Maintain and build strong relationships with commissioners, local authorities, job centres, subcontractors, and other external partners.
• Act as a visible ambassador for CXK, representing the charity professionally and passionately at external meetings, boards, and events.
• Collaborate with the board, providing strategic updates and insights into operational successes, challenges, and opportunities.
• Act as Deputy Designated Safeguarding Lead, ensuring all services adhere to safeguarding best practices and health & safety regulations.
• Oversee contract compliance, monitoring risk and maintaining the highest standards of legal, financial, and operational accountability.
• Work with CXK’s finance and compliance teams to manage all contracts effectively, ensuring they meet CXK’s expectations for quality and performance and ensure value for money and financial sustainability across all areas of delivery.
• Lead by example with a hands-on approach, visiting service locations regularly to engage with frontline staff, delivering open, empowering, communication and support.
• Foster a positive, high-energy work environment that values collaboration, professional growth, and a shared commitment to CXK’s mission.
• Engage directly with teams, offering guidance, support, and problem-solving to ensure consistent delivery of high-impact services.

Descrição da oferta de emprego

CXK is seeking an interim Director of Services to lead its full suite of operational services across the South East during a 14‑month maternity cover. Based in Ashford, Kent, you’ll be a motivating leader promoting momentum, quality delivery and high performance.

Reporting to the Chief Executive, you’ll manage contracts and KPIs, drive safeguarding and compliance, mobilise new services and maintain strong relationships with commissioners and partners.