Interim Conveyancing Paralegal

Flex Legal; Greater London; Hybrid; GBP 29,000 - 36,000; Full time

Job summary

Flex Legal seeks Conveyancing Paralegals to support our clients' expanding legal operations across Conveyancing, Onboarding and Customer Service teams. Assignments are initially 3-6 months with strong extension potential or permanent opportunities.

Roles involve assisting conveyancers with residential matters, guiding clients through onboarding, and managing high-volume customer inquiries. Remote work is common with London visits for training and collaboration.

Qualifications

• Previous conveyancing experience is preferred.
• KYC checks experience or managing matters end-to-end is beneficial.
• Ability to understand legal files and extract key information.
• Strong verbal and written communication with consumers, especially over the phone.
• Ownership and proactivity in a fast-scaling, tech-led environment.
• Willingness to work in hybrid/remote teams with some London office visits.

Responsibilities

• Support conveyancers with progression of residential matters from instruction to post-completion.
• Assist with KYC checks and regulatory requirements for property transactions.
• Handle Land Registry tasks, AP1 and SDLT forms as needed.
• Review files, identify outstanding actions and keep matters progressing.
• Communicate with clients to provide professional, responsive service under supervision.

Skills

KYC checks experience

Verbal and written communication

Understanding of legal files

Ownership and proactivity

Conveyancing processes knowledge

Customer service experience

Job description

We are seeking Conveyancing Paralegals to support our clients' growing legal operations across Conveyancing, Onboarding and Customer Service teams.

Assignments are initially 3-6 months, with a strong possibility of extension and potential to become permanent. It is a fantastic opportunity to join a fast-growing business with an established and highly regarded culture, while gaining hands-on exposure to legal technology and the conveyancing process.

If you have any of the experience below, you may be the right fit for one of these teams:

Conveyancing Team:

Supports the legal and administrative work required to progress client matters through the transaction.

• Assisting licensed conveyancers with the progression of residential conveyancing matters and supporting the process from instruction through to post-completion.
• Supporting KYC checks and other regulatory and compliance requirements associated with property transactions.
• Assisting with Land Registry and post-completion requirements, including AP1 applications and SDLT forms.
• Reviewing files, identifying outstanding actions and helping ensure matters continue to progress efficiently.
• Communicating with consumers regarding their transactions and providing a professional and responsive service under the supervision of a qualified conveyancer.

Onboarding Team:

Supports consumers with the wider conveyancing journey.

• Guiding new clients through the onboarding process and helping them understand the steps required to progress their transaction.
• Managing queries and maintaining regular, clear and reassuring communication throughout the process.
• Taking ownership of relevant stages of the conveyancing journey and ensuring the required information and documentation are obtained promptly.
• Working closely with conveyancers and other internal teams to ensure matters are directed to the appropriate person and continue progressing efficiently.
• Providing a high standard of customer service and ensuring consumers feel supported throughout what can be a significant and unfamiliar process.

Customer Service Team:

Acts as a key point of contact for existing clients, managing a high volume of enquiries and ensuring consumers receive timely, accurate and helpful updates on their conveyancing matters.

• Handling inbound client calls and acting as the primary point of contact for client enquiries.
• Opening and reviewing case files to quickly understand key details and provide accurate updates to clients.
• Liaising with case managers, conveyancers and wider teams to gather information and ensure clients receive prompt responses.
• Delivering a professional, personable and responsive experience throughout the client's matter.
• Identifying important developments within files and communicating relevant updates clearly and accurately.

You will have:

• Previous conveyancing experience is preferred (junior to senior experience welcome)
• Experience conducting KYC checks or managing claims or matters from end to end would be beneficial.
• The ability to quickly understand legal files and identify key information relevant to a matter or client enquiry.
• Excellent verbal and written communication skills, with confidence speaking directly with consumers, particularly over the phone.
• Enthusiasm and a genuine commitment to providing an excellent experience and supporting consumers throughout their property transactions.
• Ownership & Proactivity
• Able to work effectively within a rapidly scaling, technology-led business and become comfortable with new systems and processes quickly.
• Location: Hybrid or remote, depending on the team. The Conveyancing team generally works remotely with occasional London office visits. The Onboarding team attends the London office on average twice per week. The Customer Service team attends on a hybrid basis.
• Initial Training: Initial in-person training will take place in the London office. Support with accommodation and/or expenses can be provided for candidates based outside London, where applicable.
• Duration: 6 months initially, with potential for extension or permanent opportunities.
• Working Pattern: Full-time.