Interim Account Manager - PFI (FM) - Norwich

Empro Talent Ltd; Norwich; On-site; GBP 65,000 - 101,000; Part time

Job summary

Empro Talent Ltd is recruiting an interim Account Manager to oversee a PFI/PPP facilities management contract in Norwich, with support to Colchester. The role is initially 3 months with a view to extension and 37.5 hours per week on site.

The post requires leading hard and soft FM delivery, managing the client and SPV relationship, and owning P&L, forecasting and performance. You will safeguard performance against the regime and mitigate deductions.

Qualifications

• Experience managing client relationships on a complex FM/PFI/PPP contract.
• Knowledge of P&L, budgeting and forecasting for service contracts.
• Familiarity with performance regimes, deductions and risk mitigation.

Responsibilities

• Client and stakeholder meetings.
• Contract governance and KPIs.
• Budget and P&L management.
• Statutory compliance, health and safety, quality and risk.
• Leading the on-site team.

Skills

Client relationship mgmt

P&L management

Budgeting & forecasting

FM contract delivery

KPIs & SLAs

Tools

CAFM software

Job description

We are looking for an interim Account Manager for a PFI/PPP facilities management contract based in Norwich, with support to Colchester. Initial 3-month assignment with possible extension, 37.5 hours per week.

You will lead delivery of hard and soft FM services, manage the client and SPV relationship, and take responsibility for the contract's P&L, forecasting and performance. A key part of the role is protecting performance against the contract's performance regime and reducing deductions.

Responsibilities include:

• client and stakeholder meetings
• contract governance and KPIs
• budget and P&L management
• statutory compliance, health and safety, quality and risk
• leading the on-site team

Essential:

• experience managing client relationships and service delivery on a complex FM, PFI/PPP or similar contract
• stakeholder and SPV engagement
• overseeing hard and soft FM against KPIs and SLAs
• P&L, budgeting and forecasting
• knowledge of performance regimes, service failures and deduction mitigation

Desirable:

• IOSH Managing Safely
• CAFM experience

Day rate depends on experience. Interim assignments welcome