Interface Services Administrator UCR/VW

ESHT; Eastbourne; Hybrid; GBP 23,000 - 28,000; Part time

Benefits offered by this job

NHS pension

Onsite nurseries

Staff restaurants

Accommodation

Job summary

East Sussex Healthcare NHS Trust is seeking a dedicated Coordination Support Administrator to join our Urgent Community Response (UCR) Teams. The role is based across Eastbourne and Hastings, working 20.5 hours per week on a rota including weekends.

You will provide essential administrative support, handle phones, orders, staff files and data reporting, and collaborate with Team Leads to keep community care moving smoothly and safely.

Qualifications

• Educated to GCSE level including Maths and English.
• Recognised IT and/or typing qualification.
• Experience in administering data and records in a busy office environment.

Responsibilities

• Answer catheter phones and manage the ordering of uniform, clinical stock, PPE and office supplies.
• Maintain staff personnel files and support data extraction for daily reports.
• Provide ad hoc administrative support to staff and work with Team Leads and Duty Coordination Leads to ensure efficient processes.

Skills

Good organisational skills

Knowledge of data protection

Familiarity with medical terminology

Education

GCSE Maths & English

IT or typing qualification

Job description

We do not charge fees for job applications, recruitment processes, sponsorship arrangements or employment offers. All current vacancies can be found below, with the published contact details being the only authorised routes for recruitment communications, applications and verification of job offers.

Main area Admin Grade NHS AfC: Band 2 Contract Permanent Hours Part time - 20.5 hours per week (Working across 7 days to include weekends on a rota basis) Job ref 374-LBCG6026

Site Eastbourne DGH Town Eastbourne Salary £25,272 per annum, pro rata Salary period Yearly Closing 13/10/2026 23:59

We are proud to provide ‘Outstanding’ care and be a great place to work.

East Sussex Healthcare NHS Trust provides safe, compassionate and high quality hospital and community care to the half a million people living in East Sussex and those who visit our local area.

We are one of the largest organisations in East Sussex with an annual income of £700 million and we are the only integrated provider of acute and community care in Sussex.

Our extensive health services are provided by over 8,000+ dedicated members of staff working from two acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites across East Sussex, and in people’s own homes.

The Care Quality Commission (CQC) rated us as ‘Good’ overall, and ‘Outstanding’ for being Caring and Effective. The Conquest Hospital in Hastings and our Community Services were rated ‘Outstanding’ and Eastbourne DGH was rated ‘Good’ Our two acute hospitals have Emergency Departments and provide 24 hour a day care, offering a comprehensive range of surgical, medical, outpatient and maternity services, supported by a full range of diagnostic and therapy services.

Job overview

Are you a highly organised and proactive individual with a passion for supporting healthcare services? We are looking for a dedicated Coordination Support Administrator to join our Urgent Community Response (UCR) Teams ), working cross site you will need to be able to work out of either our Eastbourne or Hastings bases.

These vital roles are key to the smooth and efficient delivery of community care, enabling patients to receive homecare support that prevent hospital admissions and enables earlier hospital discharge. You will be at the core of our fast-paced service, coordinating patient visits and overseeing caseload management with support from Duty Coordination Leads.

Main duties of the job

The post holder will provide valuable administrative support to these teams, with responsibility for a range of tasks including; answering catheter phones, managing the ordering of uniform, clinical stock, PPE and office supplies, managing staff personnel files, supporting with data extraction and contributing to daily reports, as well as providing ad hoc administrative support to staff as required. The post holder will work closely with administrative colleagues as well as Team Leads and Service Managers in order to contribute to efficient and effective processes across the services.

Working for our organisation

A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to onsite nurseries. staff restaurants and accommodation.

In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme. Onsite parking is available from only £50 a year.

Statement on the Use of AI

We value the individuality that each candidate brings to the application process. While we understand that AI tools are widely available, we strongly discourage applicants from using AI-generated content when applying for jobs with us. We believe that your application should reflect your true skills, experiences, and motivations, which are best conveyed through your own words and unique perspective.

Using AI for your application may not accurately represent your knowledge, skills, and experience and may result in a disconnect between your qualifications and our assessment of your application.

We encourage applicants to take the time to thoughtfully complete your applications; by doing so, you allow us to better understand your true potential and ensure a fair and transparent evaluation of your application. Over reliance on AI-generated content may diminish your chance of success.

Detailed job description and main responsibilities

Please refer to the job description attached.

If you have any questions about this position please do not hesitate to contact us.

Qualifications

• Educated to GCSE level or equivalent including A*-C Maths and English
• Recognised IT and/ or typing qualification

Experience

• Previous administrative experience in a busy office environment.
• Record keeping and filing systems
• Experience extracting & manipulating data to produce reports
• Prioritisation of workload
• Experience working in a multi disciplinary environment

Skills

• Knowledge of data protection and confidentiality
• Good organisational skills
• Familiarity with medical / technical / other relevant terminology

Patients come first at East Sussex Healthcare NHS Trust.

Our vision is to be:

• The healthcare provider of first choice for the people of East Sussex.

Our mission is to:

• Deliver better health outcomes and an excellent experience for everyone we provide with healthcare services.

Our strategic objectives are to:

• Improve quality and clinical outcomes by ensuring that safe patient care is our highest priority.
• Play a leading role in local partnerships to meet the needs of our local population and improve and enhance patients’ experiences.
• Use our resources efficiently and effectively for the benefit of our patients and their care to ensure our services are clinically, operationally and financially sustainable.

Our aims are that all services delivered by the Trust are:

• Safe
• Effective
• Caring
• Responsive and
• Well led

Employer certification / accreditation badges

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.