Interaction Designer

Scrumconnect Limited; Newcastle upon Tyne; On-site; GBP 45,000 - 65,000; Full time

Job summary

Scrumconnect Limited is seeking an experienced Interaction Designer to join a multidisciplinary agile team delivering user-centred digital services for UK government clients. You will translate user needs into accessible, well-tested designs and collaborate with researchers, content designers, developers and product managers.

Ideal candidates will have demonstrable experience in government delivery, knowledge of GOV.UK Design System and GDS Service Standard, and a strong portfolio showing

Qualifications

• BPSS clearance or ability to obtain.
• Demonstrable experience designing and delivering interaction design for complex digital services.
• Experience working in UK government or public sector digital delivery, with GOV.UK Design System & GDS Service Standard knowledge.
• Experience prototyping and usability testing.
• Strong understanding of accessibility and inclusive design.
• Experience using design tools such as Figma or similar.
• Experience working in agile, multidisciplinary teams.
• A portfolio showing end-to-end work with evidence.

Responsibilities

• Design end-to-end user journeys and interactions for complex services, based on user research.
• Prototype and iterate designs using the GOV.UK Design System and create new patterns where existing ones don’t fit.
• Test designs with users, including assistive technology users, and improve based on evidence.
• Ensure services meet WCAG 2.2 AA and the GDS Service Standard.
• Collaborate with content designers and user researchers to align design, content and research.
• Work closely with developers to ensure designs are built as intended; participate in design reviews and front-end code reviews.
• Explain design decisions to stakeholders and support service assessments.
• Document design decisions and patterns; share best practices with colleagues.

Skills

BPSS clearance

Interaction design for complex digital

Public sector / government delivery

Prototyping

Accessibility & inclusive design

Figma or similar tools

Agile multidisciplinary teams

Portfolio evidencing end-to-end work

Tools

Figma

Job description

About Scrumconnect Consulting

Scrumconnect Consulting is a UK national, award-winning SME digital consultancy with over 300 consultants across the UK. We partner with public sector organisations to design and deliver impactful, user-centred digital services that improve millions of lives.

We place equal importance on our people, culture and work-life balance as we do on delivering high-quality services. Collaborative, entrepreneurial and problem-solving by nature, we build high-performing teams that drive sustainable digital transformation.

Why Work with Us: 3 Ways We're Different

• We're not just a consultancy; we're a community, with a strong culture of learning, knowledge-sharing and continuous improvement.
• Our consultants are highly experienced, typically bringing 10+ years of expertise in solving complex problems.
• We build handpicked, high-performing teams with strong empathy, trust and a user-first mindset.

The Role

We're looking for an experienced Interaction Designer to join a multidisciplinary agile team delivering user-centred digital services for UK government clients.

You'll turn user needs into clear, accessible, well-tested designs, and work closely with user researchers, content designers, developers and product managers.

Key Responsibilities

• Design end-to-end user journeys and interactions for complex services, based on user research.
• Prototype and iterate designs, using the GOV.UK Design System and creating new patterns where existing ones don't fit.
• Test designs with users, including people who use assistive technology, and improve them based on the evidence.
• Make sure services meet WCAG 2.2 AA and the GDS Service Standard.
• Work with content designers and user researchers so that design, content and research work together.
• Work closely with developers to get designs built as intended, and take part in design reviews and front-end code reviews.
• Explain design decisions to stakeholders and support service assessments.
• Document design decisions and patterns, and share good practice with colleagues.

What We're Looking For

Essential:

• BPSS clearance (or the ability to obtain it).
• Demonstrable experience designing and delivering interaction design for complex digital services.
• Experience working in UK government or public sector digital delivery, with knowledge of the GOV.UK Design System and the GDS Service Standard.
• Experience prototyping and usability testing.
• Strong understanding of accessibility and inclusive design.
• Experience using Figma or similar design tools.
• Experience working in agile, multidisciplinary teams.
• A portfolio showing end-to-end work and the evidence behind it.

Desirable:

• Experience of service assessments (Alpha, Beta and Live).
• Experience designing transactional services, such as forms and applications.
• Experience with the GOV.UK Prototype Kit.
• Experience mentoring other designers.
• Understanding of how services are built, including HTML and CSS.

Why Join Scrumconnect Ltd?

As part of our team, you will benefit from:

• Exposure to major public sector digital transformation programmes.
• A collaborative and inclusive working culture, with a strong focus on learning and knowledge-sharing.
• Opportunities for learning, development and certification.
• Work-life balance and flexible working.

Diversity and Inclusion

At Scrumconnect Consulting, we believe that diversity drives innovation. We are committed to creating an inclusive environment where every individual is respected, valued and supported.

We welcome applications from candidates of all backgrounds and experiences, and we actively encourage applications from women, people with disabilities, underrepresented communities, and those seeking flexible working arrangements.