Interaction Designer - Public Sector

BrightBox Group; United Kingdom; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

BrightBox Group is seeking an experienced Contract Interaction Designer with strong UK public sector and GDS experience. You will design clear, usable, and accessible digital interactions for government services and work within an agile, multidisciplinary team across discovery, alpha, beta, and live phases.

You will apply the GOV.UK Design System, support service assessments, and collaborate with researchers, content designers, product managers, and developers to ensure designs meet the GDS

Qualifications

• Proven experience as an Interaction Designer within UK Government or GDS-aligned organisations.
• Designs must align with GOV.UK Design System and GDS Service Standard.
• Strong focus on accessibility and inclusive design in public services.

Responsibilities

• Design intuitive, user-centred interactions for complex public sector services
• Create and iterate user flows, wireframes, and prototypes
• Apply the GOV.UK Design System and interaction design patterns
• Collaborate with researchers, service/content designers, PMs and developers
• Use research and usability testing to inform design decisions
• Champion accessibility and WCAG compliance
• Communicate interaction design rationale to stakeholders
• Support GDS service assessments with strong interaction evidence
• Work in agile, multidisciplinary teams
• Prototype with Figma or similar tools

Skills

GDS experience

Public sector UX

Agile multidisciplinary teams

Prototyping with Figma

Communication & stakeholder management

Tools

Figma

Job description

Contract Interaction Designer (Public Sector / GDS Experience)

Location: UK (Remote / Hybrid options)

The Role

We’re looking for an experienced Contract Interaction Designer with strong UK public sector and GDS experience to design clear, usable, and accessible digital interactions for government services.

You’ll work as part of a multidisciplinary agile team, shaping how users interact with services across discovery, alpha, beta, and live phases, while ensuring designs meet the GDS Service Standard and government design principles.

Key Responsibilities

• Design intuitive, user-centred interactions for complex public sector services
• Create and iterate user flows, wireframes, and prototypes
• Apply the GOV.UK Design System and interaction design patterns appropriately
• Collaborate closely with user researchers, service designers, content designers, product managers, and developers
• Use research and usability testing to inform and validate design decisions
• Champion accessibility and inclusive design, ensuring compliance with WCAG standards
• Clearly communicate interaction design rationale to a range of stakeholders
• Support teams through GDS service assessments with strong interaction design evidence
• Proven experience as an Interaction Designer within UK Government or GDS-aligned organisations
• Strong understanding of the GDS Service Standard and GOV.UK Design System
• Experience designing services across the full delivery lifecycle
• Confident working in agile, multidisciplinary teams
• Strong prototyping skills using tools such as Figma or similar
• Excellent communication and stakeholder engagement skills
• Experience working on large-scale or high-volume public services
• Familiarity with accessibility testing and inclusive design practices
• Previous involvement in successful GDS service assessments