Integrations Manager

Navan; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A dynamic SaaS company is searching for an Integrations Manager in Greater London to enhance their integration processes. This role involves collaborating with internal teams, ensuring smooth customer integrations, and executing effective communication strategies. Ideal candidates will have at least 2 years of experience in a customer-facing position within a SaaS organization, along with a basic understanding of APIs and troubleshooting skills. This is a pivotal role that drives customer success and improves integration efficiency.

Qualifications

• Minimum 2 years in a customer-facing role.
• Minimum 2 years in an integration role within a SaaS company.
• Basic understanding of APIs, SFTP, and data mapping concepts.

Responsibilities

• Apply technical skills to customer engagements including support for live customers.
• Ensure the successful completion of integrations.
• Investigate integration issues and explain root causes clearly to stakeholders.
• Collaborate with teams by raising detailed Jira tickets and providing feedback.
• Write and maintain technical documentation for customer self-service.
• Lead internal training sessions for Account Managers.

Skills

Customer-facing experience

SaaS experience

Technical knowledge (APIs, SFTP)

Problem solving skills

Communication skills

Tools

Jira

SQL

Job description

We’re looking for an Integrations Manager in EMEA to help scale the future of Navan’s integrations, migrations and ensure our customers realize the full value of our platform. In this role, you will become a subject matter expert in Navan’s integration ecosystem and migrations — from HRIS provisioning and SSO to reporting APIs/SFTP — and guide customers through every stage of the integration journey.

You will partner directly with internal teams and customer IT stakeholders, ensuring integrations are implemented smoothly, issues are resolved quickly if migrations are needed, and usage of Navan is maximized. As an integrations SME, you will collaborate closely with Account Managers, Product, Engineering, and Sales to deliver on the integrations we have today and help shape the future of Navan integrations to be more self-service, less error-prone, and easier to manage at scale.

You’ll contribute to documentation, lead trainings and office hours for Account Managers, and support sales conversations when integration expertise is required. Your ability to troubleshoot, communicate effectively, and build cross-functional relationships will make you a key driver of our customers’ success with Navan integrations. Within your team, you will give feedback that ensures the overall integration process at Navan continues to improve.

What You’ll Do

• Apply your technical and troubleshooting skills to EMEA customer engagements, including new implementations, recent launches, and ongoing support for live customers.
• Own setup steps, ensuring successful and timely completion of integrations.
• Investigate integration issues by using logs, and explain root causes to customers and internal stakeholders in clear, easy-to-understand language.
• Partner closely with Account Managers (AMs) to answer integration questions.
• Collaborate with Product and Engineering teams by raising detailed Jira tickets, providing feedback on enhancements, and helping resolve escalated issues.
• Write, edit, and maintain technical documentation to improve customer and internal self-service, with a focus on HRIS, SSO, reporting APIs, and Calendar integrations.
• Lead and participate in internal office hours and training sessions to upskill Account Managers and expand integration knowledge across the company.
• Champion the self-service vision by identifying common customer pain points, patterns, and opportunities for automation or simplified processes.

What We Are Looking For

• Customer-facing experience: Minimum 2 years in a role that interacts directly with customers (e.g. Customer Success Manager, Technical Account Manager, Integrations Consultant, etc.).
• SaaS experience: Minimum 2 years in an integration role within a SaaS company, with familiarity in how Sales, Product, and Engineering functions collaborate in a software organisation.
• Technical knowledge: Basic understanding of APIs, SFTP, and data mapping concepts.
• Career mindset: Detail-oriented, growth-focused, and eager to expand technical skills through learning and training.
• Problem solving: Strong analytical and troubleshooting skills, with the ability to think in terms of technical processes and debug integration issues.
• Communication: Clear and effective written and verbal communication skills, with the ability to explain technical concepts to different audiences.
• Bonus: Experience supporting ERP integrations in a customer-facing role, familiarity with ERP systems (e.g. SAP, NetSuite, Oracle, Microsoft Dynamics), understanding of data ingestion processes, basic SQL knowledge, and experience with coding languages.