Integration and Automation Engineer

Qureight Ltd; Cambridge; Presencial; GBP 65 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

annual bonus plan

private medical insurance

life insurance

contributory pension scheme

25 days annual leave

Resumo da oferta

Qureight Ltd is seeking an Integration and Automation Engineer in Cambridge to automate and connect Box, Zendesk, JIRA, HiBob, and Pipedrive. You will own the automation backbone, ensuring regulated systems are validated and delivered with integrity.

Ideal candidates will combine scripting skills with experience in SaaS integrations, AI tooling, and clear communication across technical and non-technical stakeholders. This role sits at the intersection of engineering and business enablement.

Qualificações

• Scripting ability to build and maintain integrations against REST APIs and webhooks.
• Experience configuring and integrating Box, Zendesk, JIRA, or equivalents beyond admin use.
• Comfort with Git and change-managed delivery workflows rather than ad-hoc scripts.
• Ability to work with AI/LLM tooling (Claude Code preferred) for practical outcomes.
• Clear written communication documenting what was built and why for technical and non-technical audiences.
• Experience in regulated environments (GxP, ISO 27001, medical devices, or clinical trials) is a bonus.
• Familiarity with CSV concepts and information security fundamentals.

Responsabilidades

• Box automation and AI: design and build Box automations with AI metadata extraction.
• Customer support tooling: configure Zendesk AI features for faster, consistent support.
• Cross-system integration: maintain integrations across Box, JIRA, HiBob, Pipedrive.
• GxP-aware delivery: ensure automation is version-controlled, reviewed, and validated.
• Requirements & prioritisation: work with departments to size and prioritise opportunities.
• Operate and maintain: end-to-end monitoring, error handling, and change management.

Conhecimentos

Scripting (Python/TypeScript)

REST APIs & webhooks

SaaS integration

Git/version control

AI/LLM tooling

Clear written communication

Regulated environment experience

Ferramentas

Box

Zendesk

JIRA

HiBob

Pipedrive

Descrição da oferta de emprego

About us

Qureight's mission is to accelerate clinical trials and ensure breakthroughs in lung and heart disease reach patients without delay. Our AI-powered data and imaging curation platform enables the analysis of clinical imaging and other healthcare data, helping our customers bring treatments to market, faster. We're looking for talented people who want their work to matter. With offices in Cambridge and London, you'll join our multidisciplinary team of clinicians, scientists, and engineers. What unites us is our open culture, continuous learning mindset, and a shared mission to help biopharma run faster, smarter trials.

About the role

As we scale beyond Series B, we are building the operational and engineering backbone required to deliver at pace, without compromising on scientific rigour or regulatory compliance. We are therefore looking for an outstanding Integration and Automation Engineer to implement scalable and automated processes to improve our efficiency. Qureight runs on a small number of critical internal systems - Box, Zendesk, JIRA, HiBob, and Pipedrive. These are currently configured and connected largely by hand. The Integration and Automation Engineer will own Qureight's connective tissue: automating, integrating, and extending these platforms so that the Clinical Operations, Quality & Regulatory Affairs, People, and Finance teams spend less time on manual processes and can focus on their core work. As several of these systems hold or track GxP-relevant records, i.e. trial imaging in Box and validated change history in JIRA, this is not \"citizen developer\" tinkering. Every automation that touches a regulated system is built, reviewed, and validated to the same standard as product code. The role sits at the intersection of business enablement and engineering discipline and is expected to look after both.

What you will do

• Box automation and AI. Design and build Box automations; use Box AI for metadata extraction, classification, and manipulation.
• Customer support tooling. Configure Zendesk AI features (knowledge base, FAQs, agentic/assisted chat) to help the Clinical Operations team deliver faster, more consistent customer support.
• Cross-system integration. Build and maintain integrations across Box, JIRA, HiBob and other platforms, including MCP-based and Claude Code-driven automations to remove manual handoffs between teams.
• GxP-aware delivery. Ensure every automation touching a validated or GxP-relevant system is version-controlled, peer-reviewed, documented, and validated in line with Qureight's ISMS and Management of Software Policy before it goes live.
• Requirements and prioritisation. Work directly with all internal departments to identify high-value automation opportunities, size them, and prioritise against risk and effort.
• Operate and maintain. Own the automations end-to-end: monitoring, error handling, documentation, and change management; no \"build and abandon\".

To thrive in this role, you'll need:

• Scripting / development ability (e.g. Python, TypeScript) sufficient to build and maintain integrations against REST APIs and webhooks.
• Practical experience configuring and integrating SaaS platforms (Box, Zendesk, JIRA, or close equivalents) beyond surface-level admin.
• Comfort with version control (Git) and a real change-managed delivery workflow, not ad-hoc scripts on a laptop.
• Ability to work with AI/LLM tooling (Claude Code preferred) as a practical means to an end, including prompt design and evaluating output quality.
• Clear written communication - can document what was built and why, for both technical and non-technical audiences.
• Even better if Prior experience in a regulated environment (GxP, ISO 27001, medical devices, or clinical trials).
• Familiarity with computerised system validation (CSV) concepts.
• Exposure to MCP, agentic automation patterns, or workflow tooling.
• Understanding of information security fundamentals (access control, data classification, least privilege).

Benefits

• annual bonus plan
• private medical insurance
• life insurance
• a contributory pension scheme
• 25 days annual leave, plus bank holidays and enhanced maternity leave

A diverse work environment that brings together experts in many fields, including software engineering, DevOps, data science, machine learning, quality assurance, regulatory affairs, and clinical operations.