Integrated Healthcare Assistant

Milton Keynes Urgent Care Services; Milton Keynes; On-site; GBP 20,000 - 36,000; Full time

Benefits offered by this job

NHS pension

Job summary

Milton Keynes Urgent Care Services is seeking a Healthcare Assistant to support urgent care delivery on site at Milton Keynes Hospital. The role involves direct clinical tasks within your competency, as well as efficient reception duties and patient flow management.

You will work under qualified clinicians, supervise junior staff, and assist in initial assessments, trips to home visits, and stock management for pharmacy services. A compassionate, privacy-respecting approach is essential.

Qualifications

• Full UK driving licence.
• Competent in venepuncture.
• Competent in dressings and wound closure.
• Experience with electronic medical records.
• Understanding of safeguarding policies.

Responsibilities

• Register patients into the electronic system and follow Initial Assessment Pathways.
• Work with the multidisciplinary team to deliver seamless care.
• Undertake basic observations and escalate to qualified staff as needed.
• Perform venepuncture, dressings and simple wound care.
• Support home visits as clinical assistant when required.

Skills

Venepuncture

Wound care

EMR system

Safeguarding

Driving licence

Job description

The IUC Healthcare Assistant (HCA) Team will be responsiblefor delivering a multi-skilled role to support service delivery from the timeof presentation through to departure. The role will require a caring andcompassionate manner, respecting the service users privacy and dignity at alltimes. Alongside the provision of direct clinical care, the team will alsoprovide an efficient, helpful, informative, and supportive clinical receptionservice in support of the Integrated Urgent Care delivery.

SPONSORSHIP IS NOT AVAILABLE FOR THIS ROLE.

Main duties of the job

Towork under the supervision of the qualified clinician team and Senior IUC HCAand to deliver care within your areas of competency.

Tosupervise new staff and mentor them where required for exampleBand 2 Clinical Support Workers

Todeal with all general enquires and explain procedures

Touse clinical judgement and communication skills to assist in the initial assessmentpathway procedures.

Tohandle telephone calls as required. Divert calls and take messages, ensuringaccuracy of detail and prompt appropriate delivery.

Enterpatient information onto the electronic medical records system as part of theInitial Assessment Pathway and other clinical duties.

Towork with the Senior IUC HCA and other IUC HCAs and pharmacist assistants tosupport the pharmacy services when required to maintain stock levels and ensurethat prescriptions are filed and forwarded to the prescription authoritycorrectly.

Toparticipate in any new developments and training that arise in the IUC thatlead to service improvement.

Undertakeany additional duties appropriate to the post as required from any appropriatelocation.

About us

Milton Keynes Urgent Care Services, situated on the Milton Keynes Hospital site, provides walk-in minor injury and illness services as well as the GP out of hours service 24 hours a day, 7 days a week. We are a Community Interest Company, proud of the reputation we have developed for working closely with the local healthcare community to provide safe and effective care.

For the right candidate we can offer a friendly and supportive working environment, competitive employment package including access to the NHS pension scheme and opportunities for learning and development.

Job responsibilities

Toregister all presenting service users into the electronic system and complywith specific Initial Assessment Pathways and Procedures.

Towork in close conjunction with the initial assessment multi-disciplinary teamto provide a seamless delivery of care to service users.

Toundertake basic observations, record them appropriately in the medical recordand act accordingly with qualified staff if needed.

Toundertake near patient testing such as:

oUrinalysis

oHcGtesting

oDVT/CRPtesting

Tocarry out dressings and simple wound closure and wound care.

Toperform venepuncture as required.

Toact as clinical assistant and driver, accompanying clinical staff on homevisits as necessary. If on the rota as clinical assistant for home visits thecar should be left with a full petrol tank at the end of the shift.

To maintain skills andknowledge and ensure that care is delivered according to the latest guidelinesand best practice evidence available:

Maintainskills and keep up to date with clinical developments and best practices inareas relevant to urgent care delivery.

Undertaketraining appropriate to the role, as agreed with the Senior IUC HCA andPractice Development Matron, and ensure that learning is shared and transferredinto practice.

Actalways within own skills and competence.

attendall mandatory training as required to fulfill duties.

Toattend supervision and appraisal as directed.

Ensure the ongoing safety of serviceusers, staff and visitors through systematic assessment, monitoring andreviewing processes:

Tomaintain standards of infection, prevention and control within theorganisation.

Ensurethat clinical equipment is maintained in a safe, clean and functional state,reporting any failures or damage to the management team.

TheIUC Healthcare Assistant Team will be responsible for standards of infectionprevention and control (IPC) within thewaiting room area and will beresponsible for ensuring that any spillages, including bodily fluids areattended to.

Reportall accidents and incidents promptly in accordance with local policies andprocedures.

Safeguarding

Beknowledgeable about adult and child safeguarding policies and procedures,ensuring that they are up to date with these processes and complete training asrequired in liaison with the Senior IUC Healthcare Assistant and SafeguardingLead Matron.

Willmaintain compliance with the safeguarding mandatory training agenda and complywith any further training as necessary

Willhave a responsibility to report suspected, observed or disclosed abuse

Quality:

Thepost-holder will strive to maintain quality of service delivery and will:

Alertother team members to issues of quality and risk.

Assessown performance and take accountability for own actions, either directly orunder supervision.

Contributeto the effectiveness of the team by reflecting on your own and the teamactivities and making suggestions on ways to improve and enhance the teamsperformance.

Workeffectively with individuals in other agencies to meet the patients needs.

Participatein the audit process as required.

Tofacilitate leadership and supervision clinically to the Healthcare AssistantTeam whilst working in a clinical shift.

Toparticipate and work with the Management Team in the implication of newclinical systems.

General Requirements:

Tobe flexible about working hours on an internal rotation rota basis.

Tobe approachable and supportive to other staff and service users.

Toattend staff meetings as appropriate and to be available for one to one sessions as needed.

Tomaintain confidentiality at all times.

Tocarry out any reasonable duties as requested by the Senior IUC HealthcareAssistant and Management Team.

Tobe aware of and comply with safe practices as laid down by the Health andSafety at Work Act.

Touphold and promote equal opportunities in employment practice and servicedelivery.

Person Specification

Qualifications

Experience

• Full UK driving licence.
• Competent in venepuncture
• Competent in dressings and wound closure
• Experience of working with an electronic medical records system
• Understanding of safeguarding children and/or vulnerable adults

Personal Qualities

• Able to use own initiative and respond to the changing demands of the service
• Awareness and willingness to follow directions from qualified clinicians
• Able to demonstrate and maintain a polite, caring and compassionate approach to all service users
• Willingness to undertake training required by the role

Personal Qualities

• Able to use own initiative and respond to the changing demands of the service
• Awareness and willingness to follow directions from qualified clinicians
• Able to demonstrate and maintain a polite, caring and compassionate approach to all service users
• Willingness to undertake training required by the role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£14.18 to £25.78 a yearOut of Hour Enhancements