Integrated Community Services (ICS) Administrator

ST RICHARDS HOSPICE FOUNDATION; Worcester; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

Fantastic team

Supportive management

Generous annual leave

Benenden Healthcare

Flexible working

Family friendly policies

On-site café

Enhanced sick pay

NHS pension

Free Will writing service

Job summary

ST RICHARDS HOSPICE FOUNDATION is seeking an Integrated Community Services (ICS) Administrator to support the clinical administration team in Worcester. You will coordinate referrals, manage information and records, and act as a key contact for patients and professionals.

The role requires typing, confidentiality and the ability to work flexibly, including weekend cover on a rota basis. A DBS check is required, with enhanced rates for weekend/Bank Holiday work.

Qualifications

• Prior administrative experience with strong organisation and confidentiality.
• Excellent communication and interpersonal skills.
• Ability to manage competing priorities in a busy clinical environment.

Responsibilities

• Provide high-quality administrative support to the Integrated Community Services team.
• Coordinate referrals and manage clinical information and records.
• Be a key point of contact for patients, families and external professionals.
• Support weekend cover for the Hospice Inpatient Unit on a rota basis.

Job description

Integrated Community Services (ICS) Administrator

Job titleIntegrated Community Services (ICS) Administrator

Hours 37.5 hours per week

Salary £26,537 – £27,053 per annum

Contract Permanent

Location Wildwood Drive, Worcester WR5 2QT

The role

This is an exciting opportunity to join the established Clinical Administration Team at St Richard’s Hospice.

We are seeking an enthusiastic, organised and compassionate individual to provide high-quality administrative support to our clinical services. This role is pivotal in ensuring the smooth day-to-day operation of our services and play an important role in supporting patient care.

Working alongside a range of hospice professionals, administrators help coordinate information, manage referrals, maintain accurate records and act as key points of contact for patients, families, carers and external professionals.

The successful candidate will be able to work effectively in a busy environment, manage competing priorities, demonstrate excellent communication skills and maintain confidentiality at all times.

The post holder will provide comprehensive administrative support to the Integrated Community Services Team, helping to ensure the effective delivery of community-based hospice services. Responsibilities will include managing referrals, coordinating clinical information, supporting team processes, maintaining records and responding to enquiries from patients, families and healthcare professionals.

The post holder will also be required to provide weekend cover for the Hospice Inpatient Unit on a rota basis, approximately once every six weeks. This will include sharing Bank Holiday cover equitably with colleagues. Enhanced rates of pay apply for weekend and Bank Holiday working.

This post requires an Enhanced Disclosure and Barring Service check.

About you

The role will require a flexible individual with good emotional intelligence and interpersonal skills who can manage conflicting demands on their time. The post holder will have prior administrative experience and will bring a professional and steadfast approach to the role. At St Richard’s, we’re all united in a common goal: providing the very best care for patients, the people close to them, and carers.

Please refer to the Job Description and Person Specification for further details.

What we offer

We offer a competitive salary and a wide range of benefits including;

• Fantastic team where everyone is welcomed and empowered to give their best
• Supportive management – keen to develop you
• Generous annual leave (seven weeks including bank holidays)
• Benenden Healthcare offering diagnosis, treatment, 24/7 GP and mental health advice lines, discounts etc. or Cash plan giving cash back for day to day healthcare such as optical or dental costs
• Opportunities for flexible working
• Family friendly policies
• Fabulous subsidised on-site café
• Company enhanced sick pay (increased entitlement with length of service)
• Pension scheme and opportunity to continue NHS pension for clinical staff
• Free Will writing service

Find out more

If you would like to find out more information, please contact:

Matt Tudor, Recruitment Co-ordinator on 01905 763963 or email [e-mail]