Integrated Care Clinician (Nurse) - Cwmbran

Welsh Ambulance Service NHS Trust; Cwmbran; Remote; GBP 37,000 - 46,000; Full time

Job summary

Join a dedicated team at a forward-thinking healthcare provider, where you'll play a vital role in delivering exceptional patient care through telephone triage assessments. As an Integrated Care Clinician, you will utilize your clinical expertise to assess and advise patients, ensuring they receive the best possible interventions. This role offers the opportunity to work autonomously while being part of a collaborative environment that values diversity and inclusivity. If you're passionate about making a difference in healthcare and possess strong communication skills, this is the perfect opportunity for you to thrive in a fulfilling career.

Qualifications

• NMC Registered Nurse or HCPC Registered Paramedic with relevant experience.
• Evidence of continuous professional development and training.

Responsibilities

• Conduct telephone triage assessments and provide clinical advice.
• Utilize clinical decision support tools to manage patient care.

Skills

Clinical Decision Making

Communication Skills

Listening Skills

Empathy

Risk Management

Education

NMC Registered Nurse

HCPC Registered Paramedic

Tools

Clinical Decision Support Software (CDSS)

Emergency Communication Nurse System (ECNS)

Job description

Integrated Care Clinician (Nurse) - Cwmbran

Band 6

Main area: Remote Clinical Triage (Nurse) Grade Band 6

Contract: Permanent

Hours: 37.5 hours per week (Shift work, Weekends, Bank Holidays)

• Full time
• Part time
• Flexible working

Job ref: 020-NMR005-0125

Site: Vantage Point House, Town: Cwmbran

Salary: £37,898 - £45,637 per annum, pro rata

Salary period: Yearly

Closing: 06/02/2025 23:59

Applicants are advised to apply early as we reserve the right to close a vacancy prior to the closing date if a high number of applications have been received.

All applicants are invited to apply in Welsh; any application submitted in Welsh will not be treated less favourably than an application made in English.

Job Overview

The post holder will undertake telephone triage assessments of patients in an efficient and effective way.

They will implement/advise the most appropriate intervention to meet the needs of the patient using best clinical practice, adhering to Trust Policy, protocols, and guidelines.

Will work primarily in an autonomous capacity, assessing advising and treating callers/clients within agreed guidelines.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Main Duties of the Job

To undertake safe and effective telephone clinical assessment, providing advice, and if necessary onward referral to the appropriate agency/professional for people with a wide range of conditions accessing the service.

Exercise a high degree of professional autonomy and clinical judgement by critically analysing complex information utilizing:

• The Clinical decision support software (CDSS)
• A generic symptomatic assessment tool/framework
• Emergency Communication Nurse System (ECNS)

Possess strong clinical skills and sound judgement underpinned by experience and theoretical knowledge.

Refer to other members of the multidisciplinary team as appropriate.

Manage calls in an appropriate manner, which is safe, clinically/situationally appropriate and evidence-based in line with caller’s needs.

Identify emergency situations and redirect care appropriately.

Provide self-care advice to empower callers to manage their symptoms at home where appropriate.

Support callers to CHOOSE WELL, by advising of the correct use of primary care, emergency services and other health or social care related organisations.

Working for Our Organisation

Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed.

The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters.

Detailed Job Description and Main Responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Person Specification

Qualifications and/or Knowledge & Experience

• NMC Registered Nurse (adult or Child), relevant clinical practice as a nurse in front line, acute or chronic care, or telephone based triage or HCPC Registered Paramedic with demonstrable post registration experience as a Paramedic in front line services.
• Evidence of undertaking regular update training and continuous personal/professional development as required by regulating body.

Values

• Able to demonstrate the Trust values and behaviours.

Aptitude and Abilities

• Able to demonstrate strong listening and communication skills.
• Able to empathise with and reassure patients and their family members/friends in crisis situations.
• Able to take and follow instructions.
• Able to demonstrate team working with a collaborative style.
• Able to work to own initiative and make decisions.
• Able to demonstrate sound clinical decision making capabilities.
• Able to assess, minimise and manage risks and to defuse stressful situations and challenging callers.
• Be able to demonstrate high levels of current clinical knowledge, computer literate, committed to personal and professional development.
• Highly organised and priority conscious.
• Evidence of continuous professional development.
• Committed to ongoing training and development including mandatory updates.
• Ability to work under their own initiative without direct supervision.
• Ability to speak Welsh.

Other

• Flexibility – expect to work a rotating shift system including working nights and weekends (unsocial hours).
• Ability to travel to other sites as required.

The Trust actively seeks to recruit and appoint people currently under represented in the workforce. This includes women, people with disabilities, LGBT, and those from minority ethnic groups.