Insurance Transformation Program Lead

Fintech OS SRL; City of Westminster; On-site; GBP 85,000 - 110,000; Full time

Job summary

FintechOS is seeking an experienced Program Manager to lead complex customer-facing transformation initiatives across the insurance sector. You will coordinate between customer stakeholders, FintechOS teams, and partners to ensure alignment, governance, and tangible business outcomes.

The role focuses on transformation leadership, driving programs that span multiple projects, and delivering sustainable customer success through the FintechOS platform.

Qualifications

• Significant experience in Program Management within the insurance industry.
• Proven track record delivering complex customer-facing technology transformation programs.
• Experience managing multiple projects and workstreams within a larger portfolio environment.
• Strong understanding of software delivery methodologies, including Agile and Waterfall.
• Experience leading enterprise-scale software implementations and platform transformation initiatives.
• Ability to influence stakeholders across all levels of an organization, including executive leadership.
• Exceptional communication, stakeholder management, and leadership skills.
• Demonstrated experience managing program budgets, governance, risks, and resource planning.
• Experience mentoring, coaching, and developing delivery teams.

Responsibilities

• Lead customer engagement across assigned programs, acting as a trusted advisor to senior stakeholders.
• Build and maintain effective relationships with executive sponsors, business leaders, and transformation teams.
• Understand customer objectives and align program execution with strategic business priorities.
• Facilitate executive steering committees, governance meetings, and stakeholder reviews.
• Act as the primary escalation point throughout the program lifecycle.
• Own the planning, execution, governance, and successful delivery of complex transformation programs.
• Coordinate activities across multiple projects within a broader portfolio of customer engagements.
• Align engineering, product, consulting, and business teams around agreed program objectives.
• Establish delivery roadmaps, milestones, dependencies, and governance frameworks.
• Ensure successful execution of agreed customer visions while maintaining quality and customer satisfaction.
• Identify, manage, and mitigate program risks and delivery challenges.
• Own budget management, billing oversight, resource allocation, and operational governance.
• Remove blockers and resolve issues that may impact delivery outcomes.
• Balance evolving priorities and redeploy resources where necessary.
• Maintain visibility of overall program health and communicate proactively with stakeholders.
• Manage complex interdependencies across larger transformation portfolios.
• Drive accountability across internal teams and external partners.
• Maintain governance structures, status reporting, risk registers, and decision logs.
• Lead program reviews and continuous improvement initiatives.
• Ensure transparency and alignment across all workstreams.
• Collaborate with Sales and Customer Success teams to support new business opportunities.
• Contribute delivery expertise during pre-sales engagements and solution planning.
• Help shape delivery strategies that maximize customer outcomes and long-term platform adoption.
• Identify opportunities for future expansion and transformation phases within existing customer programs.
• Mentor and coach delivery teams across projects.
• Foster collaboration and leadership within cross-functional teams.
• Share best practices and contribute to the evolution of FintechOS delivery methodologies.
• Support capability development across the Professional Services organization.

Skills

Program management

Stakeholder influence

Agile & Waterfall

Budget & governance

Portfolio coordination

Leadership

Job description

FintechOS is seeking an experienced Program Manager to lead complex customer-facing transformation initiatives across the insurance sector. You will coordinate between customer stakeholders, FintechOS teams, and partners to ensure alignment, governance, and tangible business outcomes.

The role focuses on transformation leadership, driving programs that span multiple projects, and delivering sustainable customer success through the FintechOS platform.