Insurance Ops Assistant: Underwriting Support (Hybrid)

Intact Insurance; Chelmsford; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Annual discretionary bonus

Up to 11% pension contributions

Hybrid working + flexible hours

25 days annual leave + bank holidays +

Career development and mentoring

Inclusive culture + employee networks

Share investment options

Job summary

Intact Insurance in the UK is seeking a detail‑driven Operations Support professional to join our Specialty underwriting teams. You’ll help deliver accurate processing across new business, renewals, and mid‑term adjustments, while maintaining data integrity and compliant day‑to‑day insurance processes, with full training provided.

This permanent, hybrid role offers flexible hours, opportunities for career development, and perks such as discretionary bonus, generous pension contributions, and a

Qualifications

• Excellent numeracy skills and ability to use business systems and technology tools.
• Excellent attention to detail and commitment to delivering accurate, high quality work.
• Effective communication skills with the ability to build collaborative working relationships.
• Good organisational and prioritisation skills, with the ability to handle multiple tasks in a changing environment.
• A proactive approach to learning, problem solving and personal development.

Responsibilities

• Supporting specialist underwriting teams with accurate processing and administration across new business, renewals, and mid term adjustments.
• Producing documentation including policies, invoices, certificates, and endorsements to agreed quality standards and service levels.
• Reviewing underwriting instructions and escalating unclear or non standard information to ensure accuracy and compliance.
• Handling daily workflows effectively to meet service expectations, KPIs, and regulatory requirements.
• Building positive working relationships with colleagues, brokers, claims teams and other business partners to support successful outcomes.

Skills

Numeracy

Digital fluency

Attention to detail

Communication

Organisation & prioritisation

Problem solving & learning

Job description

Intact Insurance in the UK is seeking a detail‑driven Operations Support professional to join our Specialty underwriting teams. You’ll help deliver accurate processing across new business, renewals, and mid‑term adjustments, while maintaining data integrity and compliant day‑to‑day insurance processes, with full training provided.

This permanent, hybrid role offers flexible hours, opportunities for career development, and perks such as discretionary bonus, generous pension contributions, and a