Insurance Systems Application Support — Hybrid

Arthur Recruitment; City Of London; Hybrid; GBP 42,000 - 62,000; Full time

Job summary

Arthur Recruitment seeks an Application Support Analyst to bolster London Market insurance platforms, including underwriting and claims modules. You will troubleshoot issues, coordinate releases, and support rollouts, documentation, and user training in a collaborative environment.

Ideal candidates have strong SQL/database skills, ITIL familiarity, and a background in the London Market or Lloyd’s systems, with a customer-focused, proactive mindset. Three office days per week.

Qualifications

• Strong SQL/database skills and familiarity with ITIL processes.
• Background in the London Market or Lloyd’s insurance systems.
• Customer-focused mindset and proactive problem‑solving approach.

Responsibilities

• Troubleshoot issues on core insurance platforms and coordinate fixes.
• Coordinate releases and contribute to system rollouts.
• Assist with documentation and user training for end users.

Skills

SQL/database skills

ITIL processes

London Market/Lloyd’s systems

Customer-focused mindset

Proactive problem-solving

Tools

DOCOsoft

ImageRight

Tyche

DQ Pro

Job description

Arthur Recruitment seeks an Application Support Analyst to bolster London Market insurance platforms, including underwriting and claims modules. You will troubleshoot issues, coordinate releases, and support rollouts, documentation, and user training in a collaborative environment.

Ideal candidates have strong SQL/database skills, ITIL familiarity, and a background in the London Market or Lloyd’s systems, with a customer-focused, proactive mindset. Three office days per week.