Application Support Specialist

Arthur Recruitment; City Of London; Hybrid; GBP 42,000 - 62,000; Full time

Job summary

Arthur Recruitment seeks an Application Support Analyst to bolster London Market insurance platforms, including underwriting and claims modules. You will troubleshoot issues, coordinate releases, and support rollouts, documentation, and user training in a collaborative environment.

Ideal candidates have strong SQL/database skills, ITIL familiarity, and a background in the London Market or Lloyd’s systems, with a customer-focused, proactive mindset. Three office days per week.

Qualifications

• Strong SQL/database skills and familiarity with ITIL processes.
• Background in the London Market or Lloyd’s insurance systems.
• Customer-focused mindset and proactive problem‑solving approach.

Responsibilities

• Troubleshoot issues on core insurance platforms and coordinate fixes.
• Coordinate releases and contribute to system rollouts.
• Assist with documentation and user training for end users.

Skills

SQL/database skills

ITIL processes

London Market/Lloyd’s systems

Customer-focused mindset

Proactive problem-solving

Tools

DOCOsoft

ImageRight

Tyche

DQ Pro

Job description

Application Support Analyst – Insurance Systems (London Market)

Are you ready to make a real impact in the London Insurance Market? Join a business that’s shaping the future of underwriting and claims systems across international markets — where your expertise won’t just support operations, it will drive innovation.

We’re looking for a skilled Application Support Analyst to support and enhance core insurance platforms used across underwriting, claims, and back‑office functions. You’ll work closely with internal teams and external vendors to maintain and improve systems like Subscribe, Exact Advantage, and other market‑leading applications.

This is a hands‑on role where you’ll troubleshoot issues, coordinate releases, and contribute to system rollouts, documentation, and user training — all within a collaborative, forward‑thinking environment.

What makes this opportunity stand out?

• Tech & Tools: Work with SQL, SSIS, SSRS, T‑SQL, and gain exposure to platforms like DOCOsoft, ImageRight, Tyche, and DQ Pro etc
• Industry Impact: Support systems critical to London Market operations, including policy administration and aggregation platforms.
• Growth & Ownership: Be part of a team that values proactive thinking, ownership, and continuous improvement.
• Culture: Join a business that prioritises people, purpose, and progress — not just policies.

If you have:

• Strong SQL/database skills and familiarity with ITIL processes
• A background in the London Market or Lloyd’s insurance systems
• A customer‑focused mindset and a proactive approach to problem‑solving

x3 days in the office per week