Insurance Service Advisor

TN United Kingdom; Liverpool; On-site; GBP 21,000 - 23,000; Full time

Job summary

Join a leading Taxi Insurance Brokerage in Liverpool as an Insurance Advisor. This role offers the chance to support a diverse range of insurance products while working in a customer-centric environment. You'll engage directly with clients, assisting with renewals and claims, all within a close-knit team that values collaboration and social interaction. Enjoy a structured work schedule with no late hours or weekends, and benefit from a monthly team bonus. If you're passionate about providing excellent customer service and building relationships, this opportunity is perfect for you.

Benefits

Onsite parking

Cert CII study support

Monthly team bonus

Qualifications

• Experience in Customer Service, preferably in an office environment.
• Ability to develop relationships and build rapport with customers.

Responsibilities

• Offer support across a wide range of Insurance products.
• Manage the renewals process and maintain your own diary.
• Handle inbound and outbound calls to existing customers.

Skills

Customer Service

Relationship Building

Insurance Knowledge

Job description

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Position: Insurance Advisor

Location: Liverpool City Centre

Salary: £21,000 - £23,000+ basic with monthly team bonus

Benefits: Onsite parking, Cert CII study support

We are working with a specialist Taxi Insurance Brokerage, industry leaders with nearly 40 years of sector-specific knowledge. They maintain a customer-centric and personalized approach to their growing client base, with excellent scores on FEEFO.

Responsibilities:

1. Offer support across a wide range of Insurance products, liaising with customers regarding adjustments, renewals, and claims.
2. Assist customers who visit the branch for face-to-face consultations.
3. Ensure compliance with FCA regulations.
4. Manage the renewals process, midterm adjustments, and maintain your own diary.
5. Support team objectives, contribute ideas for workflow improvements.
6. Handle inbound calls and make outbound calls to existing customers.
7. Communicate with Insurers via phone and email.

Candidate Requirements:

1. Experience in Customer Service, preferably in an office environment.
2. Desire to be part of a close-knit team that enjoys social events.
3. Ability to develop relationships and build rapport with customers.

What They Offer:

1. Core hours: 9am - 5pm, Monday to Friday (no late hours or weekends).
2. Monthly team bonus averaging £150.
3. Salary dependent on experience within Insurance.

Please apply today with your latest CV for an immediate interview.

Time Recruitment Solutions Ltd is acting as an Employment Agency for this vacancy.