Insurance Renewals & Retention Specialist – Hybrid

The-Aa; Newcastle upon Tyne; Hybrid; GBP 27,000 - 36,000; Full time

Benefits offered by this job

23 days annual leave

Pension contribution

Discounts on AA products

Life assurance

Career development

Employee Assistance Programme

Breakdown membership

Job summary

The AA is seeking a Sales and Retention Customer Service Advisor in Newcastle, offering a hybrid working pattern after competency (3 days per week in the office). The role handles renewals conversations with existing AA Insurance customers, explaining price, cover and options, and driving retention while meeting commercial targets.

Salary starts at £26,550 with performance incentives up to £9,600, permanent full-time contract, 40 hours across Mon–Fri with some Saturdays.

Job description

The AA is seeking a Sales and Retention Customer Service Advisor in Newcastle, offering a hybrid working pattern after competency (3 days per week in the office). The role handles renewals conversations with existing AA Insurance customers, explaining price, cover and options, and driving retention while meeting commercial targets.

Salary starts at £26,550 with performance incentives up to £9,600, permanent full-time contract, 40 hours across Mon–Fri with some Saturdays.