Insurance Renewal & Admin Specialist

Stride Resource Management; Lutterworth; On-site; GBP 21,000 - 32,000; Full time

Job summary

Stride Resource Management in the United Kingdom seeks an Insurance Admin Support to provide general office duties and support in commercial lines administration. You will set up New Business and Renewal cases in Acturis and liaise with insurers.

Responsibilities include managing diaries, issuing documents, responding to client and broker enquiries, and maintaining accurate client records. The role requires a courteous, patient approach and strong communication to balance policy requirements

Qualifications

• Demonstrated customer service excellence and customer satisfaction focus.
• Clear written and verbal communication.
• Strong problem solving and analytical abilities.
• High attention to detail and data accuracy.
• Team oriented with a collaborative approach.
• Willingness to adapt to a flexible schedule and overtime when needed.

Responsibilities

• Send renewal declarations and proposal forms to clients.
• Manage assigned diary entries and follow up on actions.
• Issue policy documents and EL Certificates; update client records.
• Respond to enquiries from clients, brokers and underwriters via phone, letter, email or fax.
• Scrutinise policy documents and EL Certificates; update records.
• Update client records in Acturis and file papers when required.
• Process MTA’s and invoices; identify cross-selling opportunities.

Skills

Customer service

Communication

Problem solving

Attention to detail

Team player

Flexibility

Integrity

Tools

Acturis

Job description

Stride Resource Management in the United Kingdom seeks an Insurance Admin Support to provide general office duties and support in commercial lines administration. You will set up New Business and Renewal cases in Acturis and liaise with insurers.

Responsibilities include managing diaries, issuing documents, responding to client and broker enquiries, and maintaining accurate client records. The role requires a courteous, patient approach and strong communication to balance policy requirements