Insurance Quality Assurance Manager

ZipRecruiter; Leeds; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading company is seeking an experienced Insurance Quality Assurance Manager to join their team. The ideal candidate will have extensive experience in the insurance industry, strong communication skills, and a keen eye for detail. Responsibilities include quality monitoring, compliance auditing, and stakeholder engagement. The role offers a competitive salary and benefits, with a commitment to professional development and flexible working arrangements.

Benefits

Holiday Allowance

Death in Service Benefit

Pension Scheme

Enhanced Parental Leave

Flexible Benefits

Discounts on Services and Products

Qualifications

• Extensive experience in the insurance broking industry.
• Strong report writing and presentation skills.

Responsibilities

• Undertake quality monitoring reviews across the Specialty division.
• Collaborate with the Operations team for FCA compliance.
• Monitor and report on adherence to customer and regulatory requirements.

Skills

Communication

Attention to Detail

Organizational Skills

Education

Professional Insurance Qualifications

Tools

MS Office

Job description

Job Description

Insurance Quality Assurance Manager

We are seeking an experienced insurance professional to join our team as a Quality Assurance Manager. Do you thrive in an enthusiastic and collaborative team environment? Do you have a keen eye for detail and experience within the insurance industry? Are you passionate about building professional relationships within the business? If so, this could be the role for you!

Responsibilities:

1. Undertake quality monitoring reviews across the Specialty division, reporting findings to all stakeholders.
2. Identify themes and learning outcomes from reviews; assist business areas with root cause analysis and staff training.
3. Present solutions and findings to business areas quarterly.
4. Collaborate with the Operations team to review internal processes for FCA compliance and company standards.
5. Ensure implementation of compliance audit findings and update monitoring systems accordingly.
6. Monitor and report on adherence to customer and regulatory requirements, including breach logging and complaint handling.
7. Oversee breach logging, conduct root cause analysis, and engage with the business to implement improvements.
8. Participate in project activities such as training and process drafting.
9. Provide MI reports to the wider operations team and business areas.

Essential Experience & Attributes:

• Extensive experience in the insurance broking industry or relevant professional qualifications.
• Strong report writing, communication, and presentation skills.
• Proficiency in MS Office (Word, Excel, Outlook).
• Excellent organizational and stakeholder management skills.
• Attention to detail and self-motivation.

Desirable Experience & Attributes:

• Strong academic background and professional insurance qualifications.
• Experience in account management, telesales, or assurance monitoring roles.
• Knowledge of FCA GI regulation, GDPR, IDD, and risk management principles.
• Ability to work autonomously and adapt to a dynamic environment.

Additional Information:

We offer a competitive salary and benefits package including holiday allowance, death in service benefit, pension scheme, enhanced parental leave, flexible benefits, and discounts on various services and products. We support professional development through our learning framework and are committed to environmental responsibility and diversity. PIB Group values flexible working arrangements and is an equal opportunities employer.