Insurance Operations Technician: Process & Quality Specialist

Amwins Global Risks; Cheltenham; On-site; GBP 28,000 - 36,000; Full time

Job summary

Amwins Global Risks, a leading broker with a global footprint, seeks an Established Technician for our Operations Team. You will provide technical processing support across the Technical Team and Broking Divisions, handling standard and non-standard tasks within compliance guidelines.

You will build on the Entry Technician role, applying broader knowledge to make routine decisions, check others’ work, and support junior colleagues while maintaining high service levels.

Qualifications

• Sound understanding of insurance principles and the policy lifecycle.
• Understanding of London Market processes and insurance distribution channels.
• Ability to analyse information and make routine decisions using policies and procedures.

Responsibilities

• Complete standard and increasingly non-standard processing with moderate guidance.
• Own and prioritise workload to meet service levels and accuracy standards.
• Use judgement to identify issues and resolve routine problems within authority.
• Create and check accurate documentation and data using relevant systems.
• Perform quality control checks on colleagues’ work.
• Train and support less experienced colleagues as required.
• Identify potential errors and omissions risks and escalate as needed.
• Contribute to ad hoc tasks and improvements to team processes.

Skills

Insurance knowledge

Policy lifecycle understanding

London Market processes

Analytical thinking

Stakeholder communication

Ability to work with guidance

Education

CII Cert

Tools

Microsoft Excel

Power BI

Job description

Amwins Global Risks, a leading broker with a global footprint, seeks an Established Technician for our Operations Team. You will provide technical processing support across the Technical Team and Broking Divisions, handling standard and non-standard tasks within compliance guidelines.

You will build on the Entry Technician role, applying broader knowledge to make routine decisions, check others’ work, and support junior colleagues while maintaining high service levels.