Client Services Technician - META

Amwins Global Risks; Cheltenham; On-site; GBP 26,000 - 38,000; Full time

Job summary

Amwins Global Risks is seeking an Entry Technician in our Operations Team to provide technical processing support across the Technical Team and Broking Divisions, following FCA and internal audit guidelines.

You will handle standard and more complex processing with guidance, prioritise workload, and help develop less experienced colleagues while building strong internal relationships to improve service delivery.

Qualifications

• Sound understanding of insurance principles and the policy lifecycle.
• An understanding of classes of business.
• Understanding of applicable broking, claims, premium and delegated authority processes.
• Understanding of London Market processes, insurance distribution channels and the wider insurance industry.
• Understanding of the link between the role and IBA.
• Ability to analyse information, make routine decisions and solve problems using policies and procedures.
• Ability to work with moderate guidance and recognise when escalation is required.
• Competent use of relevant business systems, Microsoft Excel and Power BI reports.
• Strong communication, organisation, customer service and stakeholder relationship skills.
• CII Cert, or equivalent relevant technical knowledge and experience.

Responsibilities

• Complete standard and increasingly non-standard processing with moderate guidance.
• Own and prioritise workload to meet agreed service levels, timeframes and accuracy standards.
• Use judgement to identify issues, analyse information and resolve routine problems within own authority.
• Create, process and check accurate documentation, data and management information using relevant systems.
• Perform quality control checks on other technicians’ work in accordance with agreed processes.
• Train and support less experienced colleagues as required.
• Identify potential errors and omissions risks, recommend appropriate action and escalat[e] promptly.
• Contribute to ad hoc tasks, projects and improvements to team processes or data quality.
• Manage competing priorities and adjust plans when requirements change.
• Build trusted relationships within the team and effective relationships with wider internal stakeholders.
• Use feedback, data and technology to improve own performance and service delivery.

Skills

Insurance principles

Policy lifecycle

London Market processes

Broking processes

Claims processes

Premium processes

Delegated authority

Data analysis

Problem solving

Stakeholder management

Excel

Power BI

Communication

Organisational skills

Education

CII Cert, or equivalent

Tools

Microsoft Excel

Power BI reports

Job description

Amwins Global Risks

At Amwins Global Risks, we succeed together.We’renot ‘just another London broker’ placing risks and signing contracts.We’reforging relationships that are built to last. With over700employeesaround the world and a global footprint across more than 150 countries,we’vecemented our place as a top 10 contributor to Lloyd’s.

Insurance is a relationship-based business, and achieving success means hiring the best talent in the industry. When you join us, we will encourage and support your professional and personal development as we invest in you and your learning to help you succeed and grow.

We believe in a flat organisational structure that prizesexpertiseand relationships equally.We’vebuilt a workplace where talent, collaboration and inclusivity are valued, and our commitment to diversity, equity and inclusion helps cultivate an open, welcoming workplace where everyone who works with us can be themselves.

As an Established Technician in our Operations Team, you will provide technical processing support to the Technical Team and Broking Divisions through standard and increasingly non-standard processing, in line with compliance, FCA and internal audit guidelines.

Building on the Entry Technician role, you will work with moderate guidance. You will use your broader technical and market knowledge to make routine decisions, resolve issues, check the work of others and support less experienced colleagues.

Responsibilities

• Complete standard and increasingly non-standard processing with moderate guidance.

• Own and prioritise workload to meet agreed service levels, timeframes and accuracy standards.

• Use judgement to identify issues, analyse information and resolve routine problems within own authority.

• Create, process and check accurate documentation, data and management information using relevant systems.

• Perform quality control checks on other technicians’ work in accordance with agreed processes.

• Train and support less experienced colleagues as required.

• Identify potential errors and omissions risks, recommend appropriate action and escalat[e] promptly.

• Contribute to ad hoc tasks, projects and improvements to team processes or data quality.

• Manage competing priorities and adjust plans when requirements change.

• Build trusted relationships within the team and effective relationships with wider internal stakeholders.

• Use feedback, data and technology to improve own performance and service delivery.

Knowledge/Skills/Qualifications

• Sound understanding of insurance principles and the policy lifecycle

• An understanding of classes of business.

• Understanding of applicable broking, claims, premium and delegated authority processes.

• Understanding of London Market processes, insurance distribution channels and the wider insurance industry.

• Understanding of the link between the role and IBA.

• Ability to analyse information, make routine decisions and solve problems using policies and procedures.

• Ability to work with moderate guidance and recognise when escalation is required.

• Competent use of relevant business systems, Microsoft Excel and Power BI reports.

• Strong communication, organisation, customer service and stakeholder relationship skills.

• CII Cert, or equivalent relevant technical knowledge and experience.

Amwins Global Risks is proud to be an equal opportunities employer. We welcome applications from all suitably qualified candidates and are committed to creating an inclusive workplace where everyone can thrive.