Insurance/Broker Technician

Next Employment; Gloucester; On-site; GBP 26,000 - 34,000; Full time

Job summary

Next Employment is seeking an Insurance Technician in Gloucestershire to support the Technical Team and Broking divisions with standard and non-standard processing in line with FCA guidelines.

You will use your technical knowledge to resolve routine problems, check colleagues’ work, and train junior staff while maintaining high data quality and compliant documentation.

Qualifications

• Sound understanding of insurance principles and the policy lifecycle.
• Understanding of classes of business.
• Understanding of London Market processes, insurance distribution channels and the wider insurance industry.
• Strong communication, organisation, customer service and stakeholder relationship skills.
• CII Cert, or equivalent relevant technical knowledge and experience.

Responsibilities

• Complete standard and increasingly non-standard processing prioritising workload to meet service levels.
• Use judgement to identify issues, analyse information and resolve routine problems.
• Create, process and check accurate documentation, data and management information using relevant systems.
• Perform quality control checks on other technicians' work in accordance with agreed processes.
• Train and support less experienced colleagues as required.
• Identify potential errors and omissions risks, recommend appropriate action and escalate promptly.
• Contribute to ad hoc tasks, projects and improvements to team processes or data quality.
• Manage competing priorities and adjust plans when requirements change.
• Build trusted relationships within the team and effective relationships with wider internal stakeholders.
• Use feedback, data and technology to improve own performance and service delivery.

Skills

Attention to detail

Communication skills

Stakeholder management

Problem solving

Education

CII Cert or equivalent

Tools

Microsoft Excel

Power BI

Job description

Insurance technician

Working within the operations team this is an excellent opportunity for someone with a min 12 months office experience gained within or outside insurance to make their mark and gain superb career opportunities.

As an Established Technician in our Operations Team, you will provide technical processing support to the Technical Team and Broking Divisions through standard and increasingly non-standard processing, in line with compliance, FCA and internal audit guidelines.

You will use your broader technical and market knowledge to make routine decisions, resolve issues, check the work of others and support less experienced colleagues.

Responsibilities

• Complete standard and increasingly non-standard processing prioritising workload to meet service levels
• Use judgement to identify issues, analyse information and resolve routine problems .
• Create, process and check accurate documentation, data and management information using relevant systems.
• Perform quality control checks on other technicians' work in accordance with agreed processes.
• Train and support less experienced colleagues as required.
• Identify potential errors and omissions risks, recommend appropriate action and escalat promptly.
• Contribute to ad hoc tasks, projects and improvements to team processes or data quality.
• Manage competing priorities and adjust plans when requirements change.
• Build trusted relationships within the team and effective relationships with wider internal stakeholders.
• Use feedback, data and technology to improve own performance and service delivery.

You will need

• Sound understanding of insurance principles and the policy lifecycle
• An understanding of classes of business.
• Understanding of applicable broking, claims, premium and delegated authority processes.
• Understanding of London Market processes, insurance distribution channels and the wider insurance industry.
• Understanding of the link between the role and IBA.
• Ability to analyse information, make routine decisions and solve problems using policies and procedures.
• Ability to work with moderate guidance and recognise when escalation is required.
• Competent use of relevant business systems, Microsoft Excel and Power BI reports.
• Strong communication, organisation, customer service and stakeholder relationship skills.
• CII Cert, or equivalent relevant technical knowledge and experience.

PLEASE NOTE YOU MUST LIVE IN COMMUTABLE DISTANCE TO CHELTENHAM

THE UPPER END OF THE SALARY BRACKET WILL ONLY BE ACHIEVED IF YOU HAVE EXPERIENCE WITHIN INSURANCE.