Insurance Operations Specialist (Tech & QA)

Next Employment; Gloucester; On-site; GBP 28,000 - 36,000; Full time

Job summary

Next Employment in Gloucester is seeking an Insurance Technician to join the operations team. The role provides technical processing support to the Technical Team and Broking Divisions through standard and increasingly non-standard processing, in line with compliance, FCA and internal audit guidelines.

You will use your broader technical and market knowledge to make routine decisions, resolve issues, check the work of others and support less experienced colleagues.

Qualifications

• Sound understanding of insurance principles and the policy lifecycle.
• Understanding of London Market processes and distribution channels.
• Ability to analyse information and make routine decisions.
• Competent use of Microsoft Excel and Power BI.
• CII Cert, or equivalent relevant technical knowledge.

Responsibilities

• Complete standard and increasingly non-standard processing prioritising workload to meet service levels.
• Use judgement to identify issues, analyse information and resolve routine problems.
• Create, process and check accurate documentation, data and management information using relevant systems.
• Perform quality control checks on other technicians' work in accordance with agreed processes.
• Train and support less experienced colleagues as required.
• Identify potential errors and omissions risks, recommend appropriate action and escalat promptly.
• Contribute to ad hoc tasks, projects and improvements to team processes or data quality.
• Manage competing priorities and adjust plans when requirements change.
• Build trusted relationships within the team and effective relationships with wider internal stakeholders.
• Use feedback, data and technology to improve own performance and service delivery.

Skills

Insurance knowledge

Problem solving

Communication

Stakeholder management

Education

CII Cert or equivalent

Tools

Excel

Power BI

Job description

Next Employment in Gloucester is seeking an Insurance Technician to join the operations team. The role provides technical processing support to the Technical Team and Broking Divisions through standard and increasingly non-standard processing, in line with compliance, FCA and internal audit guidelines.

You will use your broader technical and market knowledge to make routine decisions, resolve issues, check the work of others and support less experienced colleagues.