Special Risks Technician: Data-Driven Insurance Support

Amwins Global Risks; Cheltenham; On-site; GBP 26,000 - 36,000; Full time

Job summary

Amwins Global Risks in Cheltenham is seeking a Technician for our North America Special Risks Team. You will provide technical processing support to the Technical Team and Broking Divisions through standard and increasingly non-standard processing, in line with compliance, FCA and internal audit guidelines.

You will have hands-on experience in a claims handling or technician role and be able to make routine decisions with moderate guidance, using your broader technical and market knowledge to

Qualifications

• Sound understanding of insurance principles and the policy lifecycle.
• An understanding of classes of business.
• Understanding of applicable broking, claims, premium and delegated authority processes.
• Understanding of London Market processes, insurance distribution channels and the wider insurance industry.
• Understanding of the link between the role and IBA.
• Ability to analyse information, make routine decisions and solve problems using policies and procedures.
• Ability to work with moderate guidance and recognise when escalation is required.
• Competent use of relevant business systems, Microsoft Excel and Power BI reports.
• Strong communication, organisation, customer service and stakeholder relationship skills.
• CII Cert, or equivalent relevant technical knowledge and experience.

Responsibilities

• Complete standard and increasingly non-standard processing with moderate guidance.
• Own and prioritise workload to meet agreed service levels, timeframes and accuracy standards.
• Use judgement to identify issues, analyse information and resolve routine problems within own authority.
• Create, process and check accurate documentation, data and management information using relevant systems.
• Perform quality control checks on other technicians’ work in accordance with agreed processes.
• Train and support less experienced colleagues as required.
• Identify potential errors and omissions risks, recommend appropriate action and elevate promptly.
• Contribute to ad hoc tasks, projects and improvements to team processes or data quality.
• Manage competing priorities and adjust plans when requirements change.
• Build trusted relationships within the team and effective relationships with wider internal stakeholders.
• Use feedback, data and technology to improve own performance and service delivery.

Skills

Insurance principles

Classes of business

Broking & claims

London Market

IBA relation

Analytical thinking

Work under guidance

Excel & Power BI

Stakeholder skills

CII Cert

Job description

Amwins Global Risks in Cheltenham is seeking a Technician for our North America Special Risks Team. You will provide technical processing support to the Technical Team and Broking Divisions through standard and increasingly non-standard processing, in line with compliance, FCA and internal audit guidelines.

You will have hands-on experience in a claims handling or technician role and be able to make routine decisions with moderate guidance, using your broader technical and market knowledge to