Insurance Operations Specialist

i2i Recruitment Limited; Cheltenham; On-site; GBP 26,000 - 36,000; Full time

Job summary

i2i Recruitment Limited is seeking an insurance administrator to join a global insurance business in Cheltenham. You will process insurance documentation and data across systems, manage workloads to meet deadlines, and develop specialist technical skills in commercial and personal lines.

You will gain exposure to the London Market, build professional relationships across internal teams, and have opportunities to learn and progress in a supportive environment.

Qualifications

• Previous experience within the insurance industry in commercial lines, personal lines or another transferable insurance role.
• Strong understanding of insurance principles and policy lifecycle.
• Good attention to detail and accuracy.
• Strong organisational skills and ability to manage workload.
• Confident communication and ability to build professional relationships.
• Good problem-solving skills and confidence using initiative.
• Competent IT skills, including Microsoft Excel.
• Willingness to learn and develop knowledge of the London Market.

Responsibilities

• Process insurance documentation and data accurately across relevant systems.
• Manage workload to meet deadlines and service standards.
• Check information and documentation for accuracy and completeness.
• Identify and resolve routine issues, escalating more complex queries where needed.
• Carry out quality checks on work completed by other team members.
• Support and share knowledge with less experienced colleagues.
• Build relationships with internal teams and wider business stakeholders.
• Identify opportunities to improve processes and data quality.

Skills

Attention to detail

Organisational skills

Communication skills

Problem-solving

Excel

Willingness to learn

London Market knowledge

Education

CII qualification / working towards

Tools

Power BI

Insurance systems

Job description

What’s in it for you?

• Opportunity to develop your insurance knowledge within a global insurance business
• Varied technical role with exposure to different areas of insurance and broking
• Chance to build on your existing experience and develop specialist technical skills
• Supportive team environment with opportunities to learn and progress

Must have’s

• Previous experience within the insurance industry, whether in commercial lines, personal lines or another transferable insurance role
• Good understanding of insurance principles and the policy lifecycle
• Strong attention to detail and ability to work accurately
• Good organisational skills and ability to manage your own workload
• Confident communication skills and ability to build professional relationships
• Good problem‑solving skills and confidence using your initiative
• Competent IT skills, including Microsoft Excel
• Willingness to learn and develop your knowledge of the London Market

Nice to have’s

• Experience in insurance administration, technical processing, claims, broking or underwriting
• Knowledge of London Market processes
• CII qualification or desire to work towards one
• Experience using insurance systems or Power BI

So, what will you be doing?

• Process insurance documentation and data accurately across relevant systems
• Manage your workload to meet deadlines and service standards
• Check information and documentation for accuracy and completeness
• Identify and resolve routine issues, escalating more complex queries where needed
• Carry out quality checks on work completed by other team members
• Support and share knowledge with less experienced colleagues
• Build relationships with internal teams and wider business stakeholders
• Identify opportunities to improve processes and data quality
• Support ad hoc projects and wider team activities

Helpful extras

• Keen to take the next step in your insurance career
• Able to apply transferable knowledge from personal lines, commercial insurance, claims, broking or administration
• Enjoys working collaboratively while confidently managing their own workload
• Motivated to develop technical knowledge within the London Market

Our mission of ‘Making Recruitment Personal’ also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion. We strive to personally connect with each applicant, but due to the number of applications we receive, this is not always possible. We will still aim to update you on your application, regardless of if it’s successful