Insurance Operations Intern: Data & Process Improvement

EF; City of Edinburgh; On-site; GBP 13,000 - 18,000; Full time

Job summary

Moody's invites students to join a 10-week summer internship program. Interns gain hands-on experience across Insurance Operations, supporting data integrity, client fulfilment, and business processes within a global risk framework.

Program emphasizes integrity, excellence, and insight, with mentorship, networking, and professional development through projects that turn inputs into actions.

Qualifications

• Pursuing Bachelor's or Master's in business, finance, information systems, or related field.

Responsibilities

• Support Insurance Operations by delivering operational excellence and data integrity.
• Process client requests, access provisioning and operational workflows.
• Maintain accurate client entitlement and delivery records for audit readiness.
• Monitor work queues and delivery to meet contractual commitments.
• Respond to stakeholder queries and collaborate across Sales, Client Service, Finance, Product Management, Technology and Risk teams.
• Analyze operational reports to identify quality issues and opportunities for improvement.
• Contribute to automation and simplification of operational activities.
• Use reporting and AI tools responsibly to improve efficiency and decision making.

Skills

Customer service

Attention to detail

Data analysis

Excel

Power BI

Operational support

Communication

Team collaboration

English proficiency

Education

Bachelor's or Master's in Business/Finance/IS

Availability for June 14–August 20, 2027

Pursuing degree (undergrad/grad)

Tools

Power BI

Excel

Job description

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Applications for this position will be accepted from 2 October through 16 October. We encourage interested candidates to apply early to ensure full consideration.

Skills And Competencies

• Demonstrated interest in customer service, administration, business operations, information technology, or operational support, with strong attention to detail and a commitment to delivering high-quality work
• Enthusiasm for providing excellent service and support to internal and external stakeholders, with a willingness to learn and assist with operational processes, access requests and day-to-day business activities
• Interest in working with data, reporting tools such as Microsoft Excel and Power BI, and business processes, with the ability to identify issues, spot trends, and contribute ideas for process improvements
• Analytical and problem-solving skills, with the ability to investigate operational issues, identify root causes, and support effective resolution
• Strong organisational skills with the ability to manage multiple tasks, meet deadlines and maintain accuracy while working in a fast-paced environmentEffective communication skills, with fluency in English, both spoken and written, and the ability to collaborate with colleagues across Sales, Finance, Product Management, Client Service, Technology and Risk teams
• Ability to work collaboratively as part of a team while demonstrating initiative and accountability for assigned work
• Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use
  
  

Education

• Currently pursuing a Bachelor's or Master's degree in Business, Finance, Operations, Information Systems, or a related discipline
• Ability to work during program dates: June 14 - August 20, 2027
  
  

Responsibilities

Support Insurance Operations by delivering operational excellence, maintaining data integrity, and helping improve client fulfilment and business processes.

• Support the fulfilment and delivery of Insurance products and services through the accurate processing of client requests, access provisioning and operational workflows
• Maintain accurate client entitlement, transaction and delivery records to support operational effectiveness, audit requirements and data integrity
• Assist with monitoring operational work queues, sales orders and delivery requests to help ensure contractual commitments are fulfilled in a timely manner
• Respond to internal and external stakeholder queries related to product access, user management and operational support, escalating issues where appropriate
• Collaborate with colleagues across Sales, Client Service, Finance, Product Management, Technology and Risk teams to support client delivery and business objectives
• Analyse operational reports and data to identify quality issues, process exceptions, trends and opportunities for improvement
• Contribute to continuous improvement initiatives by documenting processes, supporting automation projects and helping to simplify operational activities
• Use reporting, workflow and artificial intelligence tools responsibly to improve efficiency, support decision making and enhance operational outcomes
  
  

About The Team

The Insurance Operations team supports the Insurance Line of Business by ensuring products are delivered accurately, clients receive access on time, and operational data is reliable across the sales and delivery lifecycle. The team plays a critical role in enabling scalable, high-quality fulfilment for a growing and increasingly complex Insurance product portfolio. They protect the business through strong operational controls, data integrity, and risk management and drive smarter ways of working through process optimisation, automation, and responsible adoption of AI-enabled approaches. By joining our team, you will operate at the heart of Insurance operations, supporting a growing global business go fast and safe through stronger controls, improved processes and responsible use of technology.

Moody's 10-week summer internship program is a premier opportunity for students to immerse themselves in a hands-on learning experience, guided by Moody's commitment to integrity, excellence, and insight. The program takes place each summer from June – August and positions are available for undergraduate and select graduate students. Internships are full-time, offering a comprehensive view of Moody's business and culture, and a chance to build professional and technical skills. Programmatic elements include networking, mentorship, leadership speaker series and volunteering events. Interns complete project work determined by their team that have real impact, fostering a sense of accomplishment and professional growth. Throughout the internship, participants receive mentorship from Moody's professionals, gaining insights into diverse career paths and cultivate a comprehensive understanding of the company. Networking events and workshops further enrich the experience, providing a platform for professional development and collaboration. As a Moody's intern, you will gain real-world experience, turn inputs into actions, and be integral part of the team.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.