Insurance Officer

Tunnell Financial; Grimsby; On-site; GBP 25,000 - 35,000; Full time

Job summary

A local council authority in Grimsby is seeking a detail-oriented individual to manage insurance claims and ensure effective insurance services. You will serve as the first point of contact for queries, leveraging your administrative skills to liaise with various stakeholders and support procurement processes. Training is provided, making this a great opportunity for those looking to grow in the insurance field.

Benefits

Generous leave entitlement

Local government pension enrollment

Flexible working

Excellent training opportunities

Qualifications

• Strong administrative experience is essential.
• Excellent IT skills are required.
• Integrity, adaptability, and a proactive approach are critical.

Responsibilities

• Deliver a full range of insurance services across the council.
• Manage insurance claims and interpret policy documents.
• Support procurement and renewal processes.

Skills

Attention to detail

Communication

Problem-solving

IT skills

Administrative experience

Job description

Could you be the person who helps protect the council by managing insurance claims and ensuring the right cover is in place when it matters most?

If you're someone who has a keen eye for detail, enjoys working with data, and thrives in a role where communication and problem-solving are key, then this could be the perfect opportunity for you.

What's the role all about?

This is a varied and rewarding role where you'll be responsible for delivering a full range of insurance services across the council. You'll be the first point of contact for insurance queries and claims, supporting internal teams, schools, elected members, and external partners. From managing claims and interpreting policy documents to supporting procurement and renewal processes, your work will help ensure the council's insurance function runs smoothly and effectively.

What will your day look like?

Your day will be a mix of communication, coordination, and analysis. You'll monitor the insurance inbox, register new claims, and update systems like LACHS. You'll liaise with insurers, brokers, solicitors, and members of the public to ensure claims are handled efficiently. You will assess the quality of information provided, escalate complex cases, and support the Senior Insurance Advisor with Freedom of Information requests and complaints. Additionally, you'll provide guidance on insurance queries and help promote risk management across the council.

Who are we looking for?

We're seeking someone with strong administrative experience and excellent IT skills. While a solid understanding of insurance processes and regulations is desirable, it is not essential, as extensive training will be provided. You should be confident working independently, prioritising tasks, and communicating with diverse audiences. Integrity, adaptability, and a proactive approach are essential qualities.

Key Dates

• Closing date - 7 September 2025
• Interviews - 22 September 2025

We aim to provide shortlisted candidates with interview questions 24 hours in advance. We reserve the right to close the application process early if we receive a high volume of suitable applications.

Benefits

As part of your RewardNEL package, you'll enjoy a generous leave entitlement (including bank holidays), enrolment into a local government pension, and access to our exclusive RewardNEL platform. This includes salary sacrifice schemes like Cycle2Work, Holiday Extra, and Tusker (Car Lease), discounts at local coffee shops and bars, wellbeing support, free and discounted parking, and savings at major retailers, entertainment, and hotels. NELC staff also benefit from flexible working, excellent training and development opportunities, and a Fostering friendly scheme.

Need support?

If you need assistance applying for this position, contact Wendy Trask at 07702 338542 (text or call). Wendy can help with digital access and provide guidance on completing the application form.

Learn more about North East Lincolnshire at Life in North East Lincolnshire. Discover our Council Plan and upcoming developments.

We are committed to fair, transparent recruitment processes and promoting equal opportunities. Our in-house Equalities Champions Group works to embed inclusivity and ensure a safe, connected workplace.