Insurance Officer

Medway Food Partnership; Chatham; Sur place; GBP 25 000 - 30 000; Plein temps

Résumé du poste

Medway Council is seeking an Insurance Officer at level A to join the Risk Management & Insurance team in the UK. The role involves handling complex financial enquiries, conducting rules-based assessments, and applying policy to outcomes while keeping accurate records.

You will support a range of financial services, including budgeting, monitoring and closing accounts, and may handle complaints, FOI requests, insurance renewals, and policy queries as part of a broader risk management remit.

Qualifications

• Level A criteria are essential for appointment to the role.
• Medway Council cannot provide a Certificate of Sponsorship; candidates must already have UK work rights.

Responsabilités

• Handle complex financial enquiries by phone, e-transactions and face to face.
• Undertake rules-based financial assessments and link with other services for a whole view.
• Apply specialist policy and calculations to financial outcomes and maintain records.
• Deliver high-quality financial services, including budgets, monitoring and closing of accounts.
• Assist with complaints and FOI requests relating to the services.
• Support claims handling, insurance renewals, policy queries and risk management activities.

Description du poste

To handle complex financial enquiries relating to a specialist area within the council by telephone, e-transactions and face to face, where necessary undertaking rules based assessments and other service specific activities. If appropriate, undertake investigations of customer needs, linking with other services to form a whole view of the customer, applying technical knowledge where necessary to formulate an outcome. Where appropriate apply specialist policy and/or calculations to undertake financial transactions. Completing accurate records and keeping customers informed of outcomes. Apply legislation or policy to rules based financial assessments that fit with current practice requirements, ensuring knowledge base is kept up to date as appropriate. To deliver a range of high-quality financial services which may include preparing, controlling and monitoring budgets and closing of accounts. To assist with associated complaints and freedom of information requests relating to the services within this area. Activities could include claims handling, insurance renewals, policy queries, risk management activities etc.

Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly.

The salary you will be offered will be at level A. There will be further opportunity once in post to progress from level A to B, and B to C.

The person specification of a job profile is split into three levels: Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview. Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A. Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience.

Risk Management & Insurance are seeking a Insurance Officer to join the team at level A. This is the entry point of the role, so you will need to be able to demonstrate the relevant knowledge, experience and skills to get you started, but you will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation. All elements of level A listed within the person specification are essential. Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs.

Important Information- Applicants must be able to demonstrate all criteria at level A which are essential for appointment to the role. Medway Council is not able to provide a Certificate of Sponsorship, so candidates must already possess the right to work in the UK.

For further information, and for details of the benefits of working for Medway Council, please refer to the Medway information pack available as a download or to view online.

All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.

We reserve the right to close this vacancy at any time prior to the closing date.

Please visit http://www.mindfulemployer.net/ for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support.