Private Sector Housing Senior Technical Officer

Medway Food Partnership; Chatham; Hybrid; GBP 35,000 - 43,000; Full time

Benefits offered by this job

Standard DBS check

Career progression CPF

Job summary

Medway Council is recruiting a Private Sector Housing Senior Technical Officer to lead the Service Requests/Disrepair HMO team and deliver statutory obligations. You will work across landlords, agents and tenants to raise housing standards and oversee financial penalties and enforcement output.

You will line manage staff, ensure adequate resourcing, monitor income and expenditure, and report monthly on performance. DBS check applies and CPF progression supports development.

Responsibilities

• Assist with the effective delivery of Service Requests/Disrepair compliance, HMOs and corporate plans.
• Line manage, supervise and support the Service Request/Disrepair HMO team to meet objectives and timescales.
• Ensure adequate resourcing and monitor income and expenditure; prepare monthly performance and enforcement reports.
• Liaise with landlords, letting agents, tenants and partner organisations to improve housing standards and compliance.

Job description

The following content displays a map of the jobs location - Hybrid – Works part from Gun Wharf and part from home – 3 days in the office per week

Private Sector Housing Senior Technical Officer

Job Reference RCE4543VR

Number of Positions:

2

Contract Type:

Fixed Term Full Time

5-year fixed term contract - This opportunity is currently being offered on a fixed term contract basis of 5 years; however, if budgets allow the contract length may be extended and/or become permanent, though this is not guaranteed. If an internal counc

Range 5 Level A £39,052 per annum

Working Hours:

37

Location:

Hybrid – Works part from Gun Wharf and part from home – 3 days in the office per week

Closing Date:

05/11/2026

Job Category:

Housing

Region / Division:

Kent

Job Introduction

Medway Council is recruiting a range of exciting new roles to support the delivery of our Selective Licensing Programme, helping to improve housing standards, tackle poor property conditions, and create safer, healthier communities for residents. This is a unique opportunity to be part of a growing service from the outset, working within a dynamic team committed to raising standards in the private rented sector.

As a Private Sector Housing Senior Technical Officer, you will assist with the effective delivery of Medway Council’s Service Requests/Disrepair compliance, HMOs and corporate plans. To raise and maintain operating standards in Housing throughout Medway, by working effectively and collaboratively with owners, landlords, letting and management agents and tenants to achieve this.

Directly line manage, supervise and support individuals within the Service Request/Disrepair HMO team to ensure the optimal performance of the team and all outputs are managed and delivered with agreed timescales.

To ensure planning of adequate resourcing to meet objectives. To Assist the manager and team leader in the Monitoring of income and expenditure. To encourage, support and advise other members of the wider Private Sector Housing (PSH) team ensuring the prompt resolution of all work-related matters.

Provide support to the PSH Manager and Team Leader acting as cover for them in their absence to help ensure the effective operation of the team. Oversee the preparation of files for Financial Penalty Notices (FPN) and Legal cases for prosecution. Ensure that current and new/proposed Legislation is up to date, maintained and implemented within the team.

Advice manager and team leader of any gaps in technical and CPD training for all members of the team. Continue the team’s joint working and partnerships with both internal and external partners, working collaboratively together and building sustainable relationships for the future. Run regular monthly reports on performance, enforcement, and income from enforcement.

To work effectively with a wide range of stakeholders; Councillors, Elected Members, and dealing with MP enquiries and complaints. You will investigate and prepare draft responses for complaints received in regards to the level of service provided and/or members of your team and Freedom of Information requests for the manager or Team Leader.

To assist in the delivery of a specialist, enforcement, renewal, to fulfil statutory and other obligations to ensure properties in the private sector comply with national standards. You will have regular contact with landlords, advice organisations e.g. CAB, Partnership Agencies and other Council teams and will need to be able to explain the Council’s policies, procedures, and national legislation to ensure all stakeholders are aware of their rights and responsibilities with regards to improving housing standards and adaptations.

Liaise with stakeholders in a way that promotes the vision and values of the Council.

The successful post holder will be subject to a Standard DBS check.

Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. The salary you will be offered will be at level A. There will be further opportunity once in post to progress from level A to B, and B to C.

When writing your application, it is important to ensure you identify your suitability against the requirements of the job profile, as this information will be used for shortlisting and may contribute to the CPF assessment. Your application may be rejected if the minimum required criteria is not met. Further information relating to the requirements for this role can be found in the CPF Guidance document attached.

The person specification of a job profile is split into three levels:

Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview.

Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A.

Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience.

We are seeking a Private Sector Housing Senior Technical Officer to join the team at level A. This is the entry point of the role, so you will need to be able to demonstrate the relevant knowledge, experience and skills to get you started, but you will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation. All elements of level A listed within the person specification are essential. Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs.

• Applicants must be able to demonstrate all criteria at level A which are essential for appointment to the role.
• Medway Council is not able to provide a Certificate of Sponsorship, so candidates must already possess the right to work in the UK.
• For further information, and for details of the benefits of working for Medway Council, please refer to the Medway information pack available as a download or to view online.
• Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.
• Please note, we prioritise applications from current Medway Council redeployees. We will let you know if this post is to be filled by a redeployee as, in this instance, your application will unfortunately not be taken forward.
• We reserve the right to close this vacancy at any time prior to the closing date.

Please visit http://www.mindfulemployer.net/ for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support.