Private Sector Housing Technical Assistant

Medway Food Partnership; Chatham; On-site; GBP 21,000 - 27,000; Full time

Job summary

Medway Council is recruiting a Private Sector Housing Technical Assistant to support the day-to-day running of the Private Sector Housing team, advise residents and professionals, and process payments and means-testing tasks. The role offers progression through CPF levels A, B, and C and requires compliance with UK right-to-work rules.

This entry-level position emphasizes careful record-keeping, liaison with stakeholders, and maintaining departmental web pages, with an emphasis on delivering

Qualifications

• Provide support to the PSH team and have excellent IT skills, with experience of using a database system.
• Provide support to PSH Technical Officers with the processing of means testing assessments.
• Ability to work on your own initiative, experience of dealing with customers both face to face and over the telephone.
• Processing payments, grant and loan approvals.
• Maintaining records relating to service requests, notices and legal files.
• Proof reading of documents and maintenance of the departments web page and assisting in replies to information requests.

Responsibilities

• Provide advice to the general public with regards to all aspects of Private Sector Housing.
• Assist in day-to-day running of Private Sector Housing and provide information to residents, landlords and professionals.
• Support the team in handling enquiries via face-to-face and telephone interactions.
• Assist in processing of payments and maintaining records.

Skills

Excellent IT skills

Customer service

Clear communication

Tools

Database systems

Job description

Medway Council is recruiting a range of exciting new roles to support the delivery of our Selective Licensing Programme, helping to improve housing standards, tackle poor property conditions, and create safer, healthier communities for residents. This is a unique opportunity to be part of a growing service from the outset, working within a dynamic team committed to raising standards in the private rented sector. As a Private Sector Housing Technical Assistant, you will assist in the day to day running of Private Sector Housing, giving advice and information to other Medway Council departments, Medway residents, landlords, agents and other key professionals.

To provide advice to the general public with regards to all aspects of Private Sector Housing. This includes (but is not limited to):

• Provide support to the PSH team and have excellent IT skills, with experience of using a database system.
• Provide support to PSH Technical Officers with the processing of means testing assessments.
• Ability to work on your own initiative, experience of dealing with customers both face to face and over the telephone.
• Processing payments, grant and loan approvals.
• Maintaining records relating to service request, notices and legal files.
• Proof reading of documents and maintenance of the departments web page and assisting in the preparation of replies to request for information, complaints, Councillor and MP enquiries.
• Liaise with stakeholders in a way that promotes the vision and values of the Council.

The successful post holder will be subject to a Standard DBS check.

Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council.

These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly.

The salary you will be offered will be at level A. There will be further opportunity once in post to progress from level A to B, and B to C.

When writing your application, it is important to ensure you identify your suitability against the requirements of the job profile, as this information will be used for shortlisting and may contribute to the CPF assessment. Your application may be rejected if the minimum required criteria is not met. Further information relating to the requirements for this role can be found in the CPF Guidance document attached.

The person specification of a job profile is split into three levels: Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview. Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A. Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience.

We are seeking Private Sector Housing Technical Assistants to join the team at level A. This is the entry point of the role, so you will need to be able to demonstrate the relevant knowledge, experience and skills to get you started, but you will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation. All elements of level A listed within the person specification are essential. Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs.

Important Information- Applicants must be able to demonstrate all criteria at level A which are essential for appointment to the role. Medway Council is not able to provide a Certificate of Sponsorship, so candidates must already possess the right to work in the UK.

For further information, and for details of the benefits of working for Medway Council, please refer to the Medway information pack available as a download or to view online.

All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.

We reserve the right to close this vacancy at any time prior to the closing date.

Please visit http://www.mindfulemployer.net/ for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support.