Insurance Customer Service Specialist

Petcover Group

Haywards Heath

On-site

GBP 21,000 - 26,000

Full time

11 days ago
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Benefits offered by this job

Life insurance
Company discount
Bupa Cash Plan to support dental, eye,
25 days annual leave
5% pension match
Enhanced paid sick leave

Job summary

The Petcover Group is a growing pet insurance business with offices across the UK, EU, Australia and New Zealand. We are looking for a Customer Service Representative to join our UK business. This role is ideal for looking to start a career in customer service.

You will support the operations team with a wide range of customer service, sales and administration activities across our product lines, ensuring compliance and high levels of satisfaction.

Qualifications

  • Strong customer service orientation.
  • Excellent written and verbal communication.
  • Ability to identify sales leads.

Responsibilities

  • Answer and resolve customer queries, taking ownership from start to resolution.
  • Conduct policy administration on behalf of customers and the team.
  • Pro-actively follow up insurance enquiries to convert to a policy.
  • Ensure high levels of customer satisfaction and accurate records.
  • Develop knowledge of the company's products and processes.
  • Identify trends and propose improvements to management.
  • Support colleagues and assist newer employees with queries.
  • Ensure compliance with company and regulatory policies.

Skills

Strong customer service
Excellent communication
Identify sales leads

Job description

The Petcover Group is a growing pet insurance business with offices across the UK, EU, Australia and New Zealand. We are looking for a Customer Service Representative to join our UK business. This role is ideal for looking to start a career in customer service.

You will support the operations team with a wide range of customer service, sales and administration activities across our product lines, ensuring compliance and high levels of satisfaction.

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