Insurance Customer Service Specialist

Petcover Group; Haywards Heath; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Life insurance

Company discount

Bupa Cash Plan to support dental, eye,

25 days annual leave

5% pension match

Enhanced paid sick leave

Job summary

The Petcover Group is a growing pet insurance business with offices across the UK, EU, Australia and New Zealand. We are looking for a Customer Service Representative to join our UK business. This role is ideal for looking to start a career in customer service.

You will support the operations team with a wide range of customer service, sales and administration activities across our product lines, ensuring compliance and high levels of satisfaction.

Qualifications

• Strong customer service orientation.
• Excellent written and verbal communication.
• Ability to identify sales leads.

Responsibilities

• Answer and resolve customer queries, taking ownership from start to resolution.
• Conduct policy administration on behalf of customers and the team.
• Pro-actively follow up insurance enquiries to convert to a policy.
• Ensure high levels of customer satisfaction and accurate records.
• Develop knowledge of the company's products and processes.
• Identify trends and propose improvements to management.
• Support colleagues and assist newer employees with queries.
• Ensure compliance with company and regulatory policies.

Skills

Strong customer service

Excellent communication

Identify sales leads

Job description

The Petcover Group is a growing pet insurance business with offices across the UK, EU, Australia and New Zealand. We are looking for a Customer Service Representative to join our UK business. This role is ideal for looking to start a career in customer service.

You will support the operations team with a wide range of customer service, sales and administration activities across our product lines, ensuring compliance and high levels of satisfaction.