Claims Handler

Lassie; Greater London; On-site; Confidential; Full time

Job summary

Lassie, the InsurTech delivering pet insurance solutions in the UK, is seeking a Claims Handler in London. This hybrid role (2-3 days in the office) offers the chance to join a mission-driven startup from the ground up and report to the UK Country Manager and Head of Customer Success & Claims.

You will handle claims across customer support and claims handling, guiding customers with empathy, and ensuring accurate record-keeping and smooth processes.

Qualifications

• Previous experience in claims handling, insurance, or a related field.
• A background as a veterinary nurse or in animal care is a plus.
• Excellent organisational skills and attention to detail.
• Pet lover

Responsibilities

• Process and evaluate pet insurance claims with fairness and accuracy.
• Respond to customer inquiries via chat, email and phone.
• Help pet parents understand policies and coverage with clarity.
• Work with internal teams to improve the customer journey.
• Keep accurate records in our systems for seamless operations.

Skills

Previous experience in claims handling

Animal care background

Organisational skills

Pet lover

Job description

Join Lassie, the InsurTech company taking the UK pet market by storm! We’ve just secured a whopping $ 75 million in Series C funding, and we’re on a mission to provide the best pet insurance solutions out there. Our goal? To ensure every furry friend gets the care they deserve, and their owners get peace of mind.

As we recently launched in UK, we’re looking for a Claims Handler to join our London team. This is your chance to be part of a growing, mission-driven company from the very beginning.

This position is based in London, where we apply a hybrid work model (2-3 days in the office) with the opportunity to work from home. You’ll be reporting directly to the UK Country Manager and Head of Customer Success & Claims.

Tasks

As a Claims Handler, you’ll work across both Customer Support and Claims Handling, ensuring pet parents always have a smooth, reassuring experience with us. You’ll guide customers through their claims, resolve their questions, and support them with empathy and efficiency.

In this role, you will:

• Process and evaluate pet insurance claims with fairness and accuracy.
• Respond to customer inquiries via chat, email and phone.
• Help pet parents understand policies and coverage with clarity.
• Work with internal teams to improve the customer journey.
• Keep accurate records in our systems for seamless operations.

Requirements

• Previous experience in claims handling, insurance, or a related field.
• A background as a veterinary nurse or in animal care is a plus.
• Excellent organisational skills and attention to detail.
• Pet lover