Insurance Customer Service Advisor (Hybrid & Flexible)

Tesco Insurance; Newcastle upon Tyne; Hybrid; GBP 23,000 - 26,000; Full time

Job summary

A leading insurance company in Newcastle upon Tyne is looking for Customer Service Representatives to provide excellent service in a fast-paced environment. This full-time role offers a salary ranging from £23,600 to £26,000 depending on experience and includes flexible working options. Responsibilities include handling customer inquiries, managing policy changes, and supporting self-service channels. Benefits include comprehensive training, excellent leave policies, and a 10% discount through the Colleague Clubcard.

Benefits

10% discount through Colleague Clubcard

Free 24/7 Virtual GP service

Generous leave: 7.2 weeks holiday

Enhanced maternity and paternity leave

Pension scheme matching up to 7.5%

Qualifications

• Previous contact centre experience is desirable, transferable experience from retail, hospitality, or leisure is valued.
• Strong technical capability to use multiple systems simultaneously.

Responsibilities

• Delivering excellent customer service across every interaction.
• Managing high call volumes while maintaining a positive approach.
• Handling inbound and occasional outbound calls.
• Recording all customer interactions accurately and promptly.

Skills

Clear and confident communication skills

Empathy

Resilience

Technical capability

Job description

A leading insurance company in Newcastle upon Tyne is looking for Customer Service Representatives to provide excellent service in a fast-paced environment. This full-time role offers a salary ranging from £23,600 to £26,000 depending on experience and includes flexible working options. Responsibilities include handling customer inquiries, managing policy changes, and supporting self-service channels. Benefits include comprehensive training, excellent leave policies, and a 10% discount through the Colleague Clubcard.