Insurance Customer Advisor — Hybrid, Perks & Growth

The AA; Newcastle upon Tyne; Hybrid; GBP 27,000 - 32,000; Full time

Benefits offered by this job

Breakdown membership

Product discounts

Wellbeing support

25 days annual leave

Onsite parking

Shuttle bus service

Pension up to 7% employer contribution

Upskill opportunities

Job summary

The AA is seeking a Customer Service Advisor at Quorum Business Park, Newcastle upon Tyne. You will handle inbound calls, assist with complex insurance queries, and guide customers through policies to deliver confident, accurate outcomes.

In this hybrid role, you’ll join a supportive team, enjoy a competitive incentive scheme, and benefit from the AA’s wellbeing and employee discount programs. Training will prepare you for a high-standard customer experience.

Qualifications

• Experience in providing customer service and handling inquiries.
• Ability to deliver a world-class service experience.
• Strong communication and teamwork skills.

Responsibilities

• Supporting customers with complex insurance queries and providing clear guidance.
• Delivering a world-class customer service experience in every interaction.
• Handling inbound calls from new and existing customers, resolving queries promptly.
• Making changes to existing policies accurately and in line with customer needs.
• Assisting customers with online account queries and navigation.
• Collaborating with the team to maintain a positive work environment.
• Promoting and upholding the AA values in daily work.
• Resolving complaints with empathy and fairness.

Skills

Customer service

Communication

Team collaboration

Job description

The AA is seeking a Customer Service Advisor at Quorum Business Park, Newcastle upon Tyne. You will handle inbound calls, assist with complex insurance queries, and guide customers through policies to deliver confident, accurate outcomes.

In this hybrid role, you’ll join a supportive team, enjoy a competitive incentive scheme, and benefit from the AA’s wellbeing and employee discount programs. Training will prepare you for a high-standard customer experience.