Insurance Client Service Advisor

Aon; Liverpool; Hybrid; GBP 24,000 - 34,000; Full time

Benefits offered by this job

Hybrid working model

Employee wellbeing initiatives

Career progression opportunities

Job summary

Aon is hiring a Client Service Adviser to join the Professional Indemnity team in a hybrid role, with options to work from Chelmsford or Liverpool offices, or remotely for the right candidate.

You will build lasting relationships with clients and insurers, handle renewals and terms, and identify improvements to client risk and insurance programmes while delivering high service levels.

Aon offers a comprehensive benefits package and a culture that values collaboration and inclusive teamwork.

Qualifications

• Insurance experience required including claims, personal lines or other backgrounds
• IT savvy and ability to learn new processes and systems; Acturis experience would be a bonus
• Organised with ability to prioritise work and deliver accurately on time
• Embrace change and respond positively
• Proven relationship management skills
• Must work well in a team and collaborate with others

Responsibilities

• Deliver the highest level of service to each assigned client while supporting the team
• Identify improvements in client risk and insurance programmes and implement changes as required
• Negotiate new business terms, renewal terms, mid-term adjustments and cover extensions
• Prepare comprehensive marketing presentations and renewal reports for full cover comparisons
• Establish and develop effective relationships with insurers and differentiate value for the client
• Identify revenue development opportunities on allocated client accounts and make recommendations

Skills

Insurance experience

Relationship management

Teamwork

IT savvy

Organised

Tools

Acturis

Job description

– Chelmsford or Liverpool

Do you have insurance experience gained from Commercial, Personal Lines or Claims ?

– Chelmsford or Liverpool

Do you have insurance experience gained from Commercial, Personal Lines or Claims ?

Are you adept at building lasting working relationships with clients and insurers alike?

If so, then we'd love to hear from you in connection with this fantastic new Client Service Adviser role that will form part of our Professional Indemnity team.

This is a hybrid role, with the flexibility to work both virtually and from our Chelmsford or Liverpool offices. However, location is flexible and would consider hybrid or virtual working arrangements for the correct candidate.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organisation, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.

What The Day Will Look Like

As a Client Service Advisor your key responsibilities will include:

• Working independently whilst supporting you team to ensure delivery of the highest level of service to each assigned Client.
• Identify potential improvements in Client risk & insurance programme and implement recommended changes for Clients if required.
• Negotiate new business terms, renewal terms, Mid Term adjustments and cover extensions.
• Preparation of comprehensive marketing presentations and the renewal report to prepare full cover comparisons as required.
• Establish and develop effective working relationships with Insurers and where appropriate, differentiating with the Client; the cover, service and industry knowledge that a specific Insurer could deliver to them,
• Identify revenue development opportunities on allocated Client accounts, using knowledge of products/services in the wider Aon community, and make appropriate recommendations to Clients.

How This Opportunity Is Different

This is a phenomenal opportunity to join Aon and benefit from comprehensive suite of benefits and employee wellbeing initiatives that we provide to all colleagues. You'll also be joining an organisation that is in control of its own destiny and provides a culture where everyone can bring their authentic selves to work every day. Career progression and possibilities are endless too!

Skills And Experience That Will Lead To Success

• Insurance experience required we're happy to consider claims, personal lines and any other insurance backgrounds !
• IT savvy and able to quickly learn new processes and systems. Acturis experience would be a bonus.
• Organised, with the ability to prioritise work, delivering accurately and on time
• Embrace change and react positively
• Proven relationship management skills
• Must work well in a team and collaborate with others

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