Insurance Client Manager - Professional Services Group (UK)

Careerwebsite; Greater London; Hybrid; GBP 55,000 - 85,000; Full time

Job summary

Aon in the United Kingdom is seeking an Insurance Client Manager to lead day-to-day management and renewals for an account portfolio of mid to large law firms, accountants and consultants. You will handle PI, D&O, and Cyber insurance while supporting Client Directors in maintaining strong client relationships.

This hybrid role offers collaboration with senior colleagues and growth across professional services insurance, with opportunities to mentor others and contribute to new business

Qualifications

• Experience managing corporate client portfolios in professional services or insurance.
• Knowledge of PI, D&O and Cyber insurance preferred.
• Strong communication, listening and negotiation skills.
• Ability to build trusted client relationships and manage renewals.

Responsibilities

• Lead day-to-day management and renewals for an account portfolio of law firms, accountants and consultants.
• Support Client Directors in managing client relationships and submissions.
• Develop understanding of each client's business, goals and structure.
• Contribute to new business activity and drive opportunities within the team.
• Collaborate with other divisions to improve service delivery and growth.
• Ensure timely client payments and assist with credit control when needed.
• Coach and mentor less experienced team members.

Skills

Client management

Renewals

PI Insurance

D&O Insurance

Cyber Insurance

Negotiation

Communication

Time management

Mentoring

Tools

Microsoft Office

Job description

Insurance Client Manager - Professional Services Group (UK)

Do you have the skills to lead corporate clients effectively?

Are you interested in working with some of the UK's largest and most exciting Professional Services firms?

As a Client Manager, your key responsibilities will include leading the day-to-day management and renewal of an account portfolio made up of mid to large sized law firms, accountants and consultants.

You will handle Professional Indemnity, Cyber and Directors' and Officers' insurance, along with other lines of business, whilst supporting the Client Directors in the management of our client relationships.

This is a hybrid role with the flexibility to work both virtually and from our flagship London office.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Build strong relationships with clients and prospective clients, becoming a trusted point of contact.
• Support the Client Director with larger accounts while taking full ownership of the team's smaller accounts - including managing renewals, checking slips, and preparing submissions, reports and other documentation alongside the Client Service Advisor.
• Develop a solid understanding of each client's business, including their financial performance, goals, market position, structure and key people.
• Contribute to new business activity and help drive opportunities within the team.
• Work closely with Aon's Global Broking Centre to support renewals and ensure high-quality client service.
• Collaborate with other Aon divisions to strengthen service delivery and support Aon's broader growth strategy.
• Ensure timely client payments and assist with credit control where needed.
• Coach and mentor less experienced team members, helping to support their development.
• Follow Aon's business processes, systems, procedures and insurer security policies to maintain high standards of compliance.

How this opportunity is different

This role gives you the chance to handle a varied and high-profile portfolio within Aon's specialist Professional Services Group, working with some of the UK's most respected firms. You'll enjoy real ownership of your accounts, close collaboration with senior colleagues, and the opportunity to grow your expertise across PI, D&O and Cyber while contributing to new business and mentoring others.

Skills and experience that will lead to success

• Strong commercial understanding of business and the insurance market.
• Good knowledge of Professional Indemnity insurance; experience with D&O and Cyber is an advantage.
• Excellent communication, listening and negotiation skills.
• High attention to detail and strong written skills.
• Confident using Microsoft Office and IT systems.
• Able to handle a busy workload through strong organisation and time-management skills.
• Adaptable, focused and self-disciplined in your approach.
• A proactive, self-motivated team player who uses their initiative.
• Creative problem-solver with the ability to find solutions as new challenges arise.
• Committed to acting with integrity and making a positive impact on clients, colleagues and the wider community.
• Supportive of others' development, contributing positively to team culture and collaboration.