Insurance Client Manager - Professional Services Group

AON; Greater London; On-site; GBP 50,000 - 75,000; Full time

Job summary

Aon is looking for an Insurance Client Manager to lead the day-to-day management of a portfolio made up of mid to large sized law firms, accountants, and consultants. This hybrid role offers the flexibility to work both virtually and from Aon’s London office.

You will build strong client relationships, support larger accounts, and contribute to new business activities, while ensuring high-quality client service and team collaboration.

The ideal candidate will have strong commercial acumen, excellent communication skills, and a proactive attitude towards client management.

Qualifications

• Strong commercial understanding of business and the insurance market.
• Good knowledge of Professional Indemnity insurance; experience with D&O and Cyber is an advantage.
• Excellent communication, listening, and negotiation skills.

Responsibilities

• Build strong relationships with clients and prospective clients.
• Support the Client Director with larger accounts.
• Contribute to new business activity and help drive opportunities.

Skills

Commercial understanding of business and the insurance market

Professional Indemnity insurance knowledge

Communication skills

Attention to detail

Organizational skills

Problem-solving skills

Tools

Microsoft Office

Job description

Insurance Client Manager – Professional Services Group (UK)

Do you have the skills to lead corporate clients effectively?

Are you interested in working with some of the UK’s largest and most exciting Professional Services firms?

As a Client Manager, your key responsibilities will include leading the day-to-day management and renewal of an account portfolio made up of mid to large sized law firms, accountants and consultants.

You will handle Professional Indemnity, Cyber and Directors’ and Officers’ insurance, along with other lines of business, whilst supporting the Client Directors in the management of our client relationships.

This is a hybrid role with the flexibility to work both virtually and from our flagship London office.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Build strong relationships with clients and prospective clients, becoming a trusted point of contact.
• Support the Client Director with larger accounts while taking full ownership of the team’s smaller accounts — including managing renewals, checking slips, and preparing submissions, reports and other documentation alongside the Client Service Advisor.
• Develop a solid understanding of each client’s business, including their financial performance, goals, market position, structure and key people.
• Contribute to new business activity and help drive opportunities within the team.
• Work closely with Aon’s Global Broking Centre to support renewals and ensure high‑quality client service.
• Collaborate with other Aon divisions to strengthen service delivery and support Aon’s broader growth strategy.
• Ensure timely client payments and assist with credit control where needed.
• Coach and mentor less experienced team members, helping to support their development.
• Follow Aon’s business processes, systems, procedures and insurer security policies to maintain high standards of compliance.

How this opportunity is different

This role gives you the chance to handle a varied and high‑profile portfolio within Aon’s specialist Professional Services Group, working with some of the UK’s most respected firms. You’ll enjoy real ownership of your accounts, close collaboration with senior colleagues, and the opportunity to grow your expertise across PI, D&O and Cyber while contributing to new business and mentoring others.

Skills and experience that will lead to success

• Strong commercial understanding of business and the insurance market.
• Good knowledge of Professional Indemnity insurance; experience with D&O and Cyber is an advantage.
• Excellent communication, listening and negotiation skills.
• High attention to detail and strong written skills.
• Confident using Microsoft Office and IT systems.
• Able to handle a busy workload through strong organisation and time‑management skills.
• Adaptable, focused and self‑disciplined in your approach.
• A proactive, self‑motivated team player who uses their initiative.
• Creative problem‑solver with the ability to find solutions as new challenges arise.
• Committed to acting with integrity and making a positive impact on clients, colleagues and the wider community.
• Supportive of others’ development, contributing positively to team culture and collaboration.