Client Service Specialist - Commercial Insurance

Aon Corporation; Leeds; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

Aon Corporation in Leeds is seeking a Client Service Specialist to manage end-to-end servicing of complex commercial risk portfolios. You will work with Client Managers and Directors to shape service plans and strategic advice, while handling renewals, new business and MTAs with insurers.

The role emphasises developing client materials, improving programmes, and maintaining strong client-insurer relationships within a hybrid Leeds office environment.

Qualifications

• Advanced insurance knowledge is required.
• Experience in commercial insurance broking and client relationship management is essential.
• Strong network and reputation with key insurers is preferred.
• Commercial foresight, market awareness and negotiation skills are important.
• Outstanding communication and presentation skills are needed.
• Organised, disciplined, and results oriented approach is expected.
• Experience handling large, sophisticated insurance risks is a plus.

Responsibilities

• Lead end-to-end servicing of complex commercial risk portfolios with tailored client outcomes.
• Partner with Client Managers and Directors to shape service plans and strategic advice.
• Manage renewals, new business and mid-term adjustments; negotiate terms with insurers.
• Develop marketing and client materials to present risk profiles and placement strategies.
• Proactively review and improve client programmes to strengthen coverage and portfolio growth.
• Build trusted relationships with clients and insurers, ensuring compliance and collaboration.

Skills

Advanced insurance knowledge

Commercial insurance broking

Client relationship management

Insurers network

Negotiation

Communication

Organised and results-driven

Experience with large risks

Job description

Client Service Specialist - Leeds South Central

Are you keen to bring your advanced, technical insurance knowledge to a new exciting role ?

Can you demonstrate a blend of commercial insurance, relationship management and communication expertise ?

If so, we'd love to hear from you in connection with this new, hybrid career opportunity based out of our first class, Leeds South Central Office.

Aon is in the business of better decisions.

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organisation, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like:

As our Client Service Specialist, you will be:

• Leading the end-to-end servicingof complex commercial risk portfolios, delivering high-quality, tailored client outcomes
• Partnering closely with Client Managers and Directorsto understand client needs and shape service plans, presentations and strategic advice
• Managing renewals, new business and mid-term adjustments, negotiating with insurers to secure the best possible terms and solutions
• Developing compelling marketing and client materials, clearly presenting risk profiles, proposals and placement strategies
• Proactively reviewing and improving client programmes, finding opportunities to strengthen coverage and support portfolio growth
• Building trusted relationships and ensuring excellence, working closely with clients and insurers, maintaining compliance and contributing to a collaborative, high-performing team

What Makes This Opportunity Different?

Step into a role where your expertise genuinely shapes how clients manage risk—not just placing insurance, but influencing strategy and delivering tailored solutions. You’ll work closely with senior stakeholders in national and multinational businesses, backed by a collaborative team and specialist resources, giving you the platform to make a real impact while continuing to grow your technical capability and market reputation.

Skills and Experience That Lead to Success:

• Advanced insurance technical knowledge
• Proven experience in commercial insurance broking and client relationship management.
• Strong network and reputation with key insurers.
• Commercial foresight, market awareness and strong negotiation skills.
• Outstanding communication and presentation skills.
• Organised, disciplined and results focused.
• Experience handling large, sophisticated insurance risks.