Insurance Claims Handler

Crawford & Company; Nottingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking motivated individuals to join as Subsidence Advisors. This entry-level role offers a fantastic opportunity to kickstart your career in the insurance sector, with comprehensive training and development support. You will engage with clients, helping them navigate subsidence claims while honing your problem-solving skills. The company fosters a fully inclusive culture, encouraging personal growth and career advancement. If you're passionate about providing exceptional customer service and eager to learn, this role could be the perfect fit for you.

Qualifications

• Candidates should have good negotiation and relationship-building skills.
• An understanding of customer priorities and empathy is essential.

Responsibilities

• Support clients in handling and settling subsidence claims.
• Communicate effectively with policyholders and provide first-class service.
• Identify and resolve issues in the claims process.

Skills

Negotiation Skills

Relationship Building

Customer Empathy

IT Skills

Problem Solving

Education

Insurance Qualification

Job description

Job Description

Our Subsidence Advisor opportunities are ideal to kick start your career with a well-established and highly successful global organisation. We offer career development with full exam and study support, promotional opportunities, and a fully inclusive culture. You’ll initially be based in one of our UK offices during training, depending on location and experience; office-based working may be required for the role.

Responsibilities

• Support our valued clients in proactively handling and settling subsidence claims, including domestic and commercial cases with various values.
• Interpret technical data, investigation information, and repair schedules, translating them into customer-friendly documents.
• Communicate effectively with policyholders, keeping them informed and providing a first-class service to ensure the best customer journey.
• Identify and resolve hurdles in the process, getting to the root cause of issues, taking responsibility to resolve problems, and collating necessary details for swift settlement.

Qualifications

We’re looking for problem solvers who relish challenges and provide solutions. Candidates keen on learning client servicing skills are encouraged to apply. Previous claims handling experience is advantageous, but we welcome applicants from similar commercial backgrounds. Additionally, you should have:

• Good negotiation skills for arranging appointments and explaining information during pushback on settlement.
• Strong relationship-building skills to engage with all parties and provide support when needed.
• An understanding of customer priorities and the ability to empathize.
• Good IT skills with keen attention to detail.
• An insurance qualification is preferred, but we will support and fund your qualification if not already held.
• Flexibility to travel on ad hoc occasions for training and meetings.

Additional Information

Seniority level: Entry level

Employment type: Full-time

Job function: Finance and Sales

Industries: Insurance