Insurance Claims Handler

CUPONING PULICIDAD S.L.; Bradford; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

Join a forward-thinking water utility company as an Insurance Claims Handler, where your expertise will help deliver exceptional service to customers. In this dynamic role, you'll manage a variety of claims, ensuring compliance with regulations and enhancing customer satisfaction. With a focus on professional growth, you'll receive ongoing training and the opportunity to gain qualifications in insurance handling. Enjoy a competitive salary, a supportive work environment, and a range of attractive benefits, including a generous pension scheme and flexible working options. This is your chance to make a meaningful impact in a vital industry.

Benefits

Attractive Pension Scheme

Life Assurance Cover

Annual Leave and Wellness Day

Health Cash Plan

Gym Membership Discounts

Cycle to Work Scheme

Retail Savings Scheme

Online GP Service

Qualifications

• Experience in handling insurance claims, preferably in water utilities.
• Understanding of claims processes and legal frameworks.

Responsibilities

• Process personal injury and property damage claims from notification to settlement.
• Provide excellent customer service while maintaining accurate records.

Skills

Insurance Claims Handling

Customer Service

Analytical Skills

Negotiation Skills

Knowledge of Regulations

Education

Professional Qualifications in Claims Handling

Tools

SAP

ICE

Odyssey

Figtree

Job description

Company Description

Water Utility Company based in Yorkshire region of England.

Job Description

Insurance Claims Handler

Salary & Benefits

We offer a competitive salary, depending on experience (£28,967 - £35,976 per annum).
Annual incentive related bonus (£1,000 maximum bonus opportunity for the performance year).
Attractive pension scheme (up to 12% company contribution).
Life assurance cover of 4 times pensionable salary.
25 days annual leave plus bank holidays plus an extra wellness day.
A great benefits package including health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
Retail savings scheme.
Online GP service, cycle to work scheme, gym membership discounts, and many more!

Location & Work Type

Location: Bradford / Hybrid Working (2-3 days office a week Bradford).
Work type: Permanent, 37 hours per week, Monday to Friday.

About the Role

We have an exciting opportunity for an Insurance Claims Handler to join the Insurance Team at Yorkshire Water, helping us provide the best service to our customers. This role involves handling a variety of claims with attention to detail and care, playing a crucial role in customer service. With ongoing training and a collaborative environment, it's an ideal opportunity for career development.

Company Overview

Yorkshire Water ensures that over 5.4 million residents and visitors in the region have access to clean, safe drinking water and wastewater services. We are committed to community wellbeing, environmental protection, and sustainable water management, adapting to new legislation, investment levels, and customer expectations. Our Insurance department is vital in meeting these challenges.

Responsibilities

• Process personal injury and property damage claims from notification to settlement.
• Review, investigate, and assess claim validity and scope related to water utility incidents.
• Collaborate with internal teams and external parties to gather evidence and witness statements.
• Maintain accurate records of claims, actions, and outcomes.
• Ensure compliance with company procedures, regulations, and health and safety legislation.
• Provide excellent customer service, addressing concerns and keeping claimants informed.
• Identify process improvements to enhance efficiency and customer satisfaction.

Skills & Qualifications

• Experience in handling insurance claims, preferably within water utilities or similar industries.
• Understanding of insurance claims processes, legal frameworks, and liability assessments.
• Professional qualifications in claims handling or insurance are advantageous.
• Excellent communication skills, negotiation ability.
• Strong analytical skills and multitasking capabilities.
• Knowledge of relevant regulations and industry standards.
• Passion for delivering excellent customer service.

Additional Benefits

Knowledge of SAP, ICE, Odyssey, and Figtree systems. Support for gaining insurance qualifications. Flexible working patterns and job share options to promote work-life balance.

Application Process

If you have insurance claims handling experience and want to contribute to excellent customer service and environmental care, apply online with your CV. Closing date: 12th May 2025.

Pre-employment checks include a Basic Disclosure, and possibly security vetting. We are committed to accessibility and reasonable adjustments. Kelda Group reserves the right to close the role early. No agencies, please.