Insurance Case Manager (Protection & GI)

JR United Kingdom; Telford; Remote; GBP 25,000 - 35,000; Full time

Job summary

A fast-growing finance company is seeking an experienced Insurance Case Manager in Telford. The successful candidate will ensure the smooth processing of protection policies and provide exceptional client support. This role offers remote working, a competitive salary, and opportunities for career growth in a values-driven team focused on doing the right thing for their clients.

Benefits

Remote working with quarterly London meet-ups

Competitive salary + bonus

Opportunities for career growth

Values-led team

Tech-forward culture

Qualifications

• 1+ year of experience in protection insurance administration.
• Experience navigating insurer platforms and portals.
• Proactive and detail-oriented.

Responsibilities

• Submitting protection and GI applications via insurer portals.
• Liaising with underwriters and resolving case queries.
• Managing client communications and caseload.

Skills

Client-first attitude

Detail-focused

Organisational skills

Communication

Job description

Social network you want to login/join with:

Insurance Case Manager (Protection & GI), telford

col-narrow-left

Client:

First Time Finance

Location:

telford, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

5

Posted:

31.05.2025

Expiry Date:

15.07.2025

col-wide

Job Description:

? Join Our Growing Team at First Time Finance

We’re looking for an experienced Insurance Case Manager to join our fast-growing, tech-driven team. If you’ve got at least 1 year of admin experience in life insurance, critical illness cover, income protection, and general insurance, and you care about doing the right thing for clients - we’d love to hear from you.

You’ll play a key role in ensuring protection policies are smoothly processed and set up correctly, helping our clients feel supported every step of the way.

? What You'll Be Doing

• Submitting protection and GI applications via insurer portals
• Liaising with underwriters and resolving case queries
• Managing communications and keeping clients informed
• Placing policies into trust where appropriate
• Double-checking all details to ensure accurate and compliant setups
• Supporting two advisers and managing your own caseload

What We’re Looking For

• 1+ year of experience in protection insurance administration
• Confident navigating insurer platforms and portals
• Highly organised, detail-focused, and proactive
• Clear communicator with a client-first attitude
• Excited to grow with a rapidly scaling company

? Why Join Us?

• Remote working with quarterly London office meet-ups
• Competitive salary + bonus
• Unparalleled opportunities to grow your career as the company scales
• A values-led team that genuinely cares about clients
• Tech-forward culture with streamlined systems and processes
  

? Ready to Apply?

Click Apply Now or send us a message if you have any questions.