Insurance Case Manager (Protection & GI)

JR United Kingdom; Birmingham; Remote; GBP 25,000 - 35,000; Full time

Job summary

Join a fast-growing team at First Time Finance as an Insurance Case Manager in Birmingham. You'll ensure that protection policies are processed smoothly and support clients throughout the process. This role requires at least 1 year of experience in insurance administration and offers remote working opportunities with a chance to grow within a tech-forward, values-led company.

Benefits

Remote working with quarterly London office meet-ups

Competitive salary + bonus

Unparalleled career growth opportunities

Qualifications

• 1+ year of experience in protection insurance administration.
• Confident navigating insurer platforms and portals.
• Highly organised, detail-focused, and proactive.

Responsibilities

• Submitting protection and GI applications via insurer portals.
• Managing communications and keeping clients informed.
• Double-checking all details to ensure accurate setups.

Skills

Administration

Client communication

Detail-oriented

Job description

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Insurance Case Manager (Protection & GI), birmingham

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Client:

First Time Finance

Location:

birmingham, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

10

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

? Join Our Growing Team at First Time Finance

We’re looking for an experienced Insurance Case Manager to join our fast-growing, tech-driven team. If you’ve got at least 1 year of admin experience in life insurance, critical illness cover, income protection, and general insurance, and you care about doing the right thing for clients - we’d love to hear from you.

You’ll play a key role in ensuring protection policies are smoothly processed and set up correctly, helping our clients feel supported every step of the way.

? What You'll Be Doing

• Submitting protection and GI applications via insurer portals
• Liaising with underwriters and resolving case queries
• Managing communications and keeping clients informed
• Placing policies into trust where appropriate
• Double-checking all details to ensure accurate and compliant setups
• Supporting two advisers and managing your own caseload

What We’re Looking For

• 1+ year of experience in protection insurance administration
• Confident navigating insurer platforms and portals
• Highly organised, detail-focused, and proactive
• Clear communicator with a client-first attitude
• Excited to grow with a rapidly scaling company

? Why Join Us?

• Remote working with quarterly London office meet-ups
• Competitive salary + bonus
• Unparalleled opportunities to grow your career as the company scales
• A values-led team that genuinely cares about clients
• Tech-forward culture with streamlined systems and processes
  

? Ready to Apply?

Click Apply Now or send us a message if you have any questions.