Application Support Lead

Cubestech Ltd; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading insurance technology firm seeks an experienced Application Support Delivery Lead with expertise in the Insurance domain. The role entails managing major incidents, coordinating teams, and ensuring service delivery governance in a hybrid environment. The ideal candidate will have strong experience with Policy Administration Systems, technical leadership skills, and a thorough understanding of incident management processes, including ITSM best practices. This opportunity is based in London, offering a collaborative and supportive work environment.

Qualifications

• Minimum 8 years of experience in Application Support within the Insurance domain.
• Hands-on experience with Subscribe PAS preferred.
• Proven track record in leading AMS / Production Support teams.

Responsibilities

• Own end-to-end resolution of major incidents (P1/P2).
• Lead technical and management bridge calls and coordinate multiple teams.
• Monitor AMS metrics and drive service improvements.

Skills

Application Support

Incident Management

Service Delivery

Stakeholder Communication

Technical Leadership

.NET

SQL

Tools

ServiceNow

Remedy

ITSM tools

Job description

Job Title: AMS / Application Support Delivery Lead (Incident & PAS) - Insurance Domain

Type: Contract/Permanent

Location: London, UK – Hybrid (3 days onsite a week)

Experience: 8–10 Years

Role Overview

We are looking for an experienced Application Support / AMS Delivery Lead with a strong background in the Insurance domain, specifically around Policy Administration Systems (PAS) and Subscribe platform.

The role focuses on leading production support operations, major incident management, service delivery governance, and stakeholder communication within an enterprise insurance environment.

Key Requirements (Primary Focus)

• Strong experience in Insurance domain application support
• Hands-on exposure to Subscribe PAS (Policy Administration System)
• Experience leading AMS / Production Support teams
• ITSM processes (Incident / Problem / Change / Release)
• Service Delivery & stakeholder communication
• Experience in leadership / team handling
• Technical understanding in .NET and SQL

Core Responsibilities

• Own end-to-end resolution of major incidents (P1/P2)
• Lead technical and management bridge calls
• Coordinate multiple teams, vendors, and stakeholders
• Ensure timely communication to leadership
• Perform RCA and track preventive actions

Service Delivery & Governance

• Monitor AMS metrics (SLA, MTTA, MTTR)
• Drive service improvements and reduce recurring incidents
• Participate in change & risk review boards
• Maintain incident documentation in ServiceNow / Remedy / ITSM tools
• Apply ITIL best practices

Insurance Platform Support

• Support and manage Policy Administration Systems (PAS)
• Work with Subscribe platform
• Manage COTS insurance applications

Technical & Operational

• Understand application architecture and cloud environments
• Work closely with technical teams for resolution
• Lead day-to-day operational support activities
• Support release and change management

Required Skills

• Subscribe PAS exposure (highly preferred)