Insurance Administration Coordinator

Encore; Cambridge; Hybrid; GBP 28,000; Full time

Job summary

Encore is seeking a detail-loving Insurance Administration Coordinator to manage estate insurance and utility contracts. This role involves ensuring compliance, liaising with brokers, and keeping accurate records. Join a supportive team that values growth and offers competitive salary and benefits.

Benefits

Great Team Environment

Growth Opportunities

Competitive Salary & Benefits

Qualifications

• Previous experience in insurance administration/coordination role.
• Proactive mindset with a sharp eye for detail.
• Strong numeracy and love for data.

Responsibilities

• Ensure estates have the right insurance, compliant and on time.
• Liaise with brokers, manage policies, premiums, and claims.
• Organize and file correspondence and contract details accurately.

Skills

Attention to Detail

Numeracy

Organizational Skills

IT Skills

Communication

Job description

At Encore, we’re here to make residential property management feel personal, thoughtful, and seamless. Since we opened our doors in 2004, our mission has been simple: to deliver an outstanding experience for every customer, with genuine care at the heart of everything we do. We don’t just look after buildings, we look after the people who call them home, treating each property as if it were our own.

The Encore culture not only attracts the brightest talent, but also industry recognition as we've been awarded Employer of the Year on many of occasions. Our ambition is to be regarded as the most professional managing agent in the country - with a team of exceptional people who are energised by what they do. Were all about communication, collaboration, teamwork – and having fun while we work. By creating an inviting environment for our people to be inspired, learn and flourish can make all the difference.

Here at Encore, were looking for a detail-loving Insurance Administration Coordinator (working within our Accounts team) to take charge of our estate insurance and utility contracts. In this role, you'll take full ownership of estate insurance and utilities, ensuring everything is covered, in contract, and paid on time. You'll work with brokers, suppliers, and internal teams to keep all data accurate, updated, and compliant.

What You’ll Be Doing

Insurance:

• Make sure every estate has the right insurance—on time and fully compliant
• Liaise with brokers, chase renewals, manage policies, premiums, and claims
• Keep Qube system and digital records updated

Utilities:

• Work with our utilities broker to get the best rates
• Stay on top of contract renewals, invoices, and supplier info
• Ensure Qube and payment systems are always current

Admin:

• Keep correspondence and contract details organised and filed correctly
• Spot issues early and see them through to full resolution

What You’ll Bring

• Previous experience in an insurance administration/coordination role
• A proactive mindset with a sharp eye for detail
• Strong numeracy and love for working with data
• Great organisation, time management, and IT skills (Excel and Word)
• A friendly communicator who thrives in a team

Why Work with Us?:

• Great Team Environment: You’ll be part of a friendly, supportive team that works hard and has fun along the way.
• Growth Opportunities: We believe in helping our people grow. With extensive training and development, you’ll have plenty of opportunities to advance your career. We will also cover the cost of any relevant qualifications that help you develop in your role.
• Competitive Salary & Perks: We offer a competitive salary, benefits, and a positive workplace culture where your contributions are valued.

Encore operate a hybrid working model, for this role the requirement is 2 days in the office, 3 days from home.

The salary for this role is £28,000