Insurance Account Handler - Personal Lines

NACBA; York and North Yorkshire; Hybrid; GBP 23,000 - 32,000; Full time

Benefits offered by this job

26 days holiday + bank holidays

Career progression across Everywhen

CII/ACII qualifications

Pension scheme

Wellbeing support 24/7

1 day volunteering

Spotlight Awards

Job summary

Everywhen is recruiting an Insurance Account Handler in York to support a designated client portfolio and act as the first point of contact for queries. This role suits someone who loves customer service or sales and who can build lasting client relationships.

No prior experience in Insurance is required as full training will be provided, with a generous bonus structure and a focus on personal wellbeing and professional growth within the UK’s largest independent Insurance Brokers.

Qualifications

• Experience in Personal Lines preferred but training will be provided.
• Strong customer service or sales aptitude.
• Able to work Monday to Friday, 9am–5.30pm, with no weekends.

Responsibilities

• Support a designated client portfolio daily and be the first point of contact for queries.
• Build strong relationships with clients to ensure high levels of satisfaction.
• Collaborate with colleagues to deliver excellent service and cross-sell where appropriate.

Skills

Customer service

Relationship building

Proactive

Team player

Willing to learn

Job description

Currently working in the Insurance industry or looking for a change? Then we have an exciting new opportunity for you as an Insurance Account Handler within our friendly personal lines team based in York.

Joining us as an Insurance Account Handler means you'll have the benefit of working Monday to Friday 9am-5.30pm (no weekends here!) earn a basic salary relative to your experience as well as a generous bonus structure. Don't worry if you haven't worked in Insurance before, full training will be provided! You'll also be rewarded with all the great benefits of working with the UKs largest independent Insurance Brokers. More on that below.

So, what does the role of an Insurance Account Handler here involve?

Every day you will be supporting a designated client portfolio, acting as their first point of contact, building strong relationships, and supporting them with queries as they arise. This role is perfect for you if you love customer service or sales as relationship-building with our clients will be the key to your success.

What are we looking for in our Account Handlers?

Some experience with Personal lines in the Insurance Industry is preferred for this role but not essential as training will be provided, the rest is all about you as a person:

• Most important is your ability to bring your best self to work every day to give our clients the best possible experience.

• Next, we need you to be proactive, use your initiative and show us your entrepreneurial spirit

• Have a willingness to learn and be curious. Incidentally, we offer tons of opportunity to gain qualifications that will enhance your career in this growing industry

• Confidence to work with clients both on the phone and face to face, so some experience in customer service is important too.

• Work well with your team, have a positive outlook, be engaging, collaborative and have the resilience to adapt to whatever changes come your way. It never gets boring here.

• Demonstrate honesty and integrity, not only is this essential within a financially regulated organisation, but it's also just the right way to be

In return you will be welcomed and supported by our Everywhen family and be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

• Holiday entitlement of 26 days plus bank holidays

• Opportunity to progress your career across the entire Everywhen family

• Gain CII or ACII qualifications to boost your knowledge and career prospects

• Pension scheme for when you feel it's time to retire

• 24-hour support for physical and mental wellbeing

• 1 days paid volunteering day to give back to our communities

• The Spotlight Awards, where we shine a light on the brightest talent across our group

#AIB #LI-RM1 INDX1

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

As an Everywhen colleague, you will be expected to uphold our values, act professionally and respectfully towards others, and contribute to a workplace where everyone is treated with dignity and respect. We expect all colleagues to help maintain an environment free from bullying, harassment, victimisation and other inappropriate behaviours, supporting our commitment to an inclusive and high-performing culture.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.