Insurance Account Handler / Customer Service Representative - North Yorkshire - £30,000 – £35,000 - Hybrid Working

Agricultural Recruitment Specialists Ltd; Malton; Hybrid; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Hybrid working

Training and development

Career progression

Job summary

Agricultural Recruitment Specialists Ltd is recruiting an Insurance Account Handler / Customer Service Representative for North Yorkshire. You will manage new business, renewals, policy administration and ongoing client support with a strong focus on accuracy and client satisfaction.

The role offers hybrid working in a friendly team environment, with training provided and opportunities for progression. Salary £30,000–£35,000 DOE, UK work rights required.

Qualifications

• NVQ Level 2 or equivalent qualification is required.
• Good numeracy and computer skills with attention to detail.
• Knowledge of FCA regulations and General Insurance is helpful.
• Insurance knowledge or willingness to train is beneficial.

Responsibilities

• Handle new business, renewals, policy changes and client admin.
• Speak with clients to understand insurance needs and offer options.
• Obtain and compare quotes from insurers.
• Build and maintain relationships with clients, insurers and colleagues.
• Process policies and keep accurate records up to date.
• Assist with claims and payment/finance arrangements.
• Ensure high standard of customer service and communication.

Skills

Communication

Customer service

Attention to detail

Organisation

Independent worker

Teamwork

Insurance knowledge

FCA knowledge

Acturis

Education

NVQ Level 2

Scottish NVQ Level 2

Tools

Acturis

Job description

Insurance Account Handler / Customer Service Representative - North Yorkshire - £30,000 – £35,000 - Hybrid Working

The Job: Our client is an established independent insurance business specialising in commercial, care, farming and private client insurance. They are looking for an Insurance Account Handler / Customer Service Representative to join their friendly and professional team. This is a client focused role involving new business, renewals, policy administration and ongoing customer support.

Key Responsibilities

• - Manage new business, renewals, policy changes and general client administration
• - Speak with clients to understand their insurance requirements and provide suitable options
• - Obtain and compare insurance quotes from insurers
• - Build and maintain strong relationships with clients, insurers and colleagues
• - Process policies, maintain accurate records and ensure documentation is kept up to date
• - Handle client queries and provide support with claims where required
• - Manage payments and finance arrangements
• - Keep clients informed throughout the insurance process
• - Identify opportunities to introduce additional insurance products where appropriate
• - Ensure a high standard of customer service and professional communication at all times

The Company

Our client is an established independent insurance business with expertise across a range of sectors, including commercial, care, farming and private clients.The business offers a friendly and supportive working environment, with training and development opportunities for the right individual.

The Candidate

• - Strong communication and customer service skills with a professional and approachable manner
• - Excellent attention to detail with good computer and numeracy skills
• - Organised and able to manage multiple tasks and priorities effectively
• - Confident dealing with clients, insurers and colleagues
• - Positive, enthusiastic and proactive approach to work
• - Ability to work independently as well as part of a wider team
• - Insurance experience would be advantageous but is not essential, as full training will be provided
• - Knowledge of FCA regulations, General Insurance, CII qualifications or Acturis would be beneficial

The Package

• - Salary £30,000 - £35,000 per annum DOE
• - Office based with hybrid working available
• - Friendly and supportive working environment
• - Training and development opportunities
• - Long-term career progression opportunities

Candidate Requirements

All applicants must hold a minimum of an NVQ Level 2, Scottish NVQ Level 2, or an equivalent qualification relevant to the role applied for. Candidates must also have the legal right to work in the UK or hold a valid visa permitting employment.