Insurance Account Handler

Everywhen, part of the Ardonagh Group; North East; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Holiday entitlement (26 days + bankhol

Career progression across the Everywh

CII/ACII qualifications support

Pension scheme

24-hour wellbeing support

Volunteer day

Job summary

Everywhen, part of the Ardonagh Group, is seeking an Account Handler in Newcastle. You will be the first point of contact for a client portfolio, strengthening relationships and handling queries to deliver excellent service.

Insurance industry experience is essential, with a proactive and collaborative mindset to thrive in a team-focused environment. The role emphasizes relationship-building, professionalism, and integrity within a financially regulated organisation.

Qualifications

• Insurance industry experience is essential.
• Strong communication skills for phone and email.
• Proactive, with an entrepreneurial mindset.
• Team player who adapts to change and collaborates well.
• Demonstrates honesty and integrity in a regulated environment.

Responsibilities

• Support a designated client portfolio as the first point of contact.
• Build and maintain strong client relationships.
• Assist clients with queries and requests as they arise.
• Contribute to delivering excellent customer service and sales outcomes.

Skills

Customer service

Relationship-building

Sales

CRM software

Tools

CRM software

Job description

Do you have experience working in the Insurance industry?

Looking for that next great move in your career? Then we have an exciting new opportunity for you as an Account Handler within our friendly team based in Newcastle.

So, what does the role of an Account Handler here involve?

Every day you will be supporting a designated client portfolio, acting as their first point of contact, building strong relationships, and supporting them with queries as they arise. This role is perfect for you if you love customer service or sales as relationship‑building with our clients will be the key to your success.

What are we looking for in our Account Handlers?

Insurance Industry experience is essential for this role, the rest is all about you as a person:

• Most important is your ability to bring your best self to work every day to give our clients the best possible experience.
• Next, we need you to be proactive, use your initiative and show us your entrepreneurial spirit
• Confidence to work with clients both on the phone as well as by email, so experience in customer service is important too".
• Work well with your team, have a positive outlook, be engaging, collaborative and have the resilience to adapt to whatever changes come your way. It never gets boring here.
• Demonstrate honesty and integrity, not only is this essential within a financially regulated organisation, but it's also just the right way to be

In return you will be welcomed and supported by our Everywhen family and be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

• Holiday entitlement of 26 days plus bank holidays, increasing with length of service
• Opportunity to progress your career across the entire Everywhen family
• Gain CII or ACII qualifications to boost your knowledge and career prospects
• Pension scheme for when you feel it's time to retire
• 24-hour support for physical and mental wellbeing
• 1 days paid volunteering day to give back to our communities
• The Spotlight Awards, where we shine a light on the brightest talent across our group

So, what are you waiting for? Apply today and one of our team will be in touch.

INDX1

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

As an Everywhen colleague, you will be expected to uphold our values, act professionally and respectfully towards others, and contribute to a workplace where everyone is treated with dignity and respect. We expect all colleagues to help maintain an environment free from bullying, harassment, victimisation and other inappropriate behaviours, supporting our commitment to an inclusive and high‑performing culture.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.