Insurance Account Handler

Everywhen; Leeds; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

26 days holiday plus bank holidays

Career progression opportunities

Professional qualifications to boost你的

Pension scheme

24/7 wellbeing support

Paid volunteering day

Spotlight Awards

Job summary

Everywhen in Leeds is seeking a Commercial Account Handler to join the UK’s largest independent insurance broker. You’ll manage a designated portfolio, build strong client relationships and deliver tailored insurance solutions with a focus on service excellence.

We welcome diverse backgrounds. Essential are commercial insurance experience, a positive, proactive attitude, and a willingness to learn with support for qualifications such as CII or ACII.

Qualifications

• Commercial Insurance experience is essential.
• Positive, proactive attitude and drive to deliver the best client experience.
• Willingness to learn and pursue qualifications like CII/ACII.
• Confident communicator over the phone and face-to-face.
• Collaborative and resilient in a fast-paced environment.
• Integrity and honesty in a regulated industry.

Responsibilities

• Be the go-to person for a designated portfolio of clients, building strong relationships and supporting their insurance needs.
• Deliver excellent customer service and develop rapport to enhance client satisfaction.
• Collaborate with teams to ensure accurate policy administration and timely renewals.

Skills

Commercial Insurance experience

Positive attitude

Confidence in communication

Collaborative spirit

Integrity and honesty

Education

CII/ACII

Job description

Are you experienced in the insurance industry and looking for a new challenge? We’ve got an exciting opportunity for you to become part of the UK’s largest independent insurance broker, right here in Leeds.

As a Commercial Account Handler, you’ll enjoy a Monday to Friday schedule, a competitive salary based on your experience, and a generous bonus structure.

What You’ll Be Doing

You’ll be the go-to person for a designated portfolio of clients, building strong relationships and supporting them with your insurance needs. If you thrive on delivering excellent customer service and enjoy building rapport, this role is tailor‑made for you.

What We’re Looking For

We’re open to diverse backgrounds, but here are a few essentials:

• Commercial Insurance experience is a must.

• A positive, proactive attitude and a drive to deliver the best client experience.

• Curiosity and a willingness to learn—we’ll support you with qualifications like CII or ACII.

• Confidence in communication, both over the phone and face-to-face.

• A collaborative spirit and the resilience to adapt in a fast‑paced environment.

• Integrity and honesty—essential in our regulated industry and valued in our culture.

What You’ll Get in Return

We care about our people and their wellbeing. Here’s a snapshot of the benefits:

• 26 days holiday plus bank holidays

• Career progression opportunities across our group

• Professional qualifications to boost your career

• Pension scheme for your future

• 24/7 wellbeing support

• Paid volunteering day to give back to your community

• Spotlight Awards to celebrate our brightest stars

#AIB #LI-RM1

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

As an Everywhen colleague, you will be expected to uphold our values, act professionally and respectfully towards others, and contribute to a workplace where everyone is treated with dignity and respect. We expect all colleagues to help maintain an environment free from bullying, harassment, victimisation and other inappropriate behaviours, supporting our commitment to an inclusive and high‑performing culture.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.